What a place e excellent lovely food and staff well worth visit well recommended
Macy Leadley
A good selection of cakes and bread . Kids loved the carvery wraps but very over priced
Zlaaaa
Nice food, the girl behind the counter with lovely eyes served us, she enlivened my tumescence to its height. The guy scratched his head over the vanilla Danish wasp covered pastries.
Thomas Hayes
Came Sunday morning. Two young staff were very nice - well priced food
Dave S
I really don’t know what’s going on at Chatwins in Ruthin. It’s constantly understaffed or staff not serving people or seemingly faffing about away from the counter despite queues out of the door.I’ve now given up ordering more than 1 item at a time as that seems to be more than many of the staff can cope with. I’ve just returned having bought a ‘cheese and onion pasty’ which it is not (see photo clearly containing vegetables) and having to confirm my order of a Turkey with stuffing with cranberry on a brown bap with butter 3 times.
Sarah Twiss
Lovely little breakfast barm with everything on. They also did carvery barms which smelt so good.
Joe J
Called in for a breakfast bap. The lady serving seemed to have bad customer service skills and the bacon and sausage were cold and would appear to have been under the heat lamps for quite some time. Overpriced and poor quality.
Heidi K
Just want to say that the guy with glasses and colourful tattoos on his arms, behind the counter consistently provides me with the best service out of all of the staff. Even when the shop incredibly busy he always serves me with the utmost care and pleasant attitude. Honestly sometimes I even come in just to be served by him as he’s miles above the other members of staff.
Sam B
Served by a lady who is appeared to be the manager as she barking orders to the staff around. She couldn’t have made our business seem less wanted. Took a lifetime to help with our order and seemed totally not bothered with any ounce of customer service. Food was cold and fell apart after ordering. Absolutely will not be going to any branch of Chatwins after this experience and will be speaking to friends and family to make sure they choose other local businesses instead where people obviously care about their job.
Heidi W
Rubbish customer service. Totally miserable man behind counter. Totally ignored us for a good 5+ minutes after we had entered - perhaps because we were speaking Welsh? All he needed to do was acknowledge us and tell us he wouldn't be long - it wasn't as if it was busy there, four other customers sitting down. Counter and shop looks lovely but certainly not a nice experience so much so that I have taken time to write this review. Please smile next time, you might just make someone's day!!
Didn't know it was here until today as I come into Rhuthun another way. Had a fully loaded brekkie roll which was delicious . Staff very friendly
Callum Hulse
Fantastic service. The carvery wrap was amazing and a decent coffee to wash it down with. Nice relaxed atmosphere. Fast, efficient service.
Carol Corran
Called in for a breakfast meeting, as a local resident and business owner, I simply cannot believe in 2023 Chatwins cannot offer ANY diary alternatives, no soya milk, no oat milk, nothing, we were told we do not cater for vegetarians, people with allergies or vegan, its company policy!!!!Chatwins, I'd be really interested to see a copy of your company policy and learn just how you are complying with Allergy and Intolerance policies, I was so appalled we left and will not be returning, I welcome your feedback.
les kennedy
Nice but understaffed.If people are queueing out of the door in the cold weather - you need more staff on.Was going to buy a cake that looked delicious but I'm not queuing outside in the cold.Also maybe don't latch the door open and it'll be warmer in the cafe itself.Coffee was nice and sausage rolls lovely but no dessert for me today!
Debs
Popped in to buy something for lunch as it was on my way home. Asked for pork and stuffing with apple sauce on brown bap. Paid £6.00. Got home and took a bite to only find the main component was slimy onions..which I didn't even ask for! What pork there was in it was very grisly too...Won't be returning!
What a place e excellent lovely food and staff well worth visit well recommended
A good selection of cakes and bread . Kids loved the carvery wraps but very over priced
Nice food, the girl behind the counter with lovely eyes served us, she enlivened my tumescence to its height. The guy scratched his head over the vanilla Danish wasp covered pastries.
Came Sunday morning. Two young staff were very nice - well priced food
I really don’t know what’s going on at Chatwins in Ruthin. It’s constantly understaffed or staff not serving people or seemingly faffing about away from the counter despite queues out of the door.I’ve now given up ordering more than 1 item at a time as that seems to be more than many of the staff can cope with. I’ve just returned having bought a ‘cheese and onion pasty’ which it is not (see photo clearly containing vegetables) and having to confirm my order of a Turkey with stuffing with cranberry on a brown bap with butter 3 times.
Lovely little breakfast barm with everything on. They also did carvery barms which smelt so good.
Called in for a breakfast bap. The lady serving seemed to have bad customer service skills and the bacon and sausage were cold and would appear to have been under the heat lamps for quite some time. Overpriced and poor quality.
Just want to say that the guy with glasses and colourful tattoos on his arms, behind the counter consistently provides me with the best service out of all of the staff. Even when the shop incredibly busy he always serves me with the utmost care and pleasant attitude. Honestly sometimes I even come in just to be served by him as he’s miles above the other members of staff.
Served by a lady who is appeared to be the manager as she barking orders to the staff around. She couldn’t have made our business seem less wanted. Took a lifetime to help with our order and seemed totally not bothered with any ounce of customer service. Food was cold and fell apart after ordering. Absolutely will not be going to any branch of Chatwins after this experience and will be speaking to friends and family to make sure they choose other local businesses instead where people obviously care about their job.
Rubbish customer service. Totally miserable man behind counter. Totally ignored us for a good 5+ minutes after we had entered - perhaps because we were speaking Welsh? All he needed to do was acknowledge us and tell us he wouldn't be long - it wasn't as if it was busy there, four other customers sitting down. Counter and shop looks lovely but certainly not a nice experience so much so that I have taken time to write this review. Please smile next time, you might just make someone's day!!
Restaurantji Recommends
Didn't know it was here until today as I come into Rhuthun another way. Had a fully loaded brekkie roll which was delicious . Staff very friendly
Fantastic service. The carvery wrap was amazing and a decent coffee to wash it down with. Nice relaxed atmosphere. Fast, efficient service.
Called in for a breakfast meeting, as a local resident and business owner, I simply cannot believe in 2023 Chatwins cannot offer ANY diary alternatives, no soya milk, no oat milk, nothing, we were told we do not cater for vegetarians, people with allergies or vegan, its company policy!!!!Chatwins, I'd be really interested to see a copy of your company policy and learn just how you are complying with Allergy and Intolerance policies, I was so appalled we left and will not be returning, I welcome your feedback.
Nice but understaffed.If people are queueing out of the door in the cold weather - you need more staff on.Was going to buy a cake that looked delicious but I'm not queuing outside in the cold.Also maybe don't latch the door open and it'll be warmer in the cafe itself.Coffee was nice and sausage rolls lovely but no dessert for me today!
Popped in to buy something for lunch as it was on my way home. Asked for pork and stuffing with apple sauce on brown bap. Paid £6.00. Got home and took a bite to only find the main component was slimy onions..which I didn't even ask for! What pork there was in it was very grisly too...Won't be returning!