I've thought about writing this review now for quite some time but my experience as a customer today has finally made me write this. I have been a customer for over 15 years here and the last 5 years the quality of food has deteriorated. Today we ordered 4 papadums and once I got home to unpack my takeaway we had 1 crushed papadum in a bag. The restaurant did offer an apology and gave plenty back in return, however the rest of the food was still really poor when eating, including burnt, back pieces of bitter onion running through our rice (pic)and a metallic taste to the masala. We have had burnt food, heavy naans, mis-orders and repeated slackness for the best part of 5 years now. I hope this review acts as a bit of a 'kick up the ar£e' as standards here continue to lower. We will not remain loyal to our 'local' if this happens again, and based upon the majority of reviews over the past 18 months I am not alone in stating how poor this restaurant has become.
Kim Morris
A quick meal to start the new year celebrations ?. Lovely food as always and super reasonable.
Barry Horne
This still has to be one of the top indian restaurants in the Midlands. Great range of meals to select from, especially for non-meat eaters as they will use Quorn. This opens up more choices for vegetarians.Perfect blend of spices, for the curry taste buds.This is a licensed restaurant so you can enjoy a drink with your meal.
Rita-Pete
We where a family of 6 adults and 3 little ones aged 5,2,1. We arrived at opening time of 5.30 as the little ones eat early. We where the first people to arrive ,the restaurant was empty. We had poppadom starter then ordered the mains at approx 5.50pm, at 6.45 the kids meals arrived after prompting waiters, ours arrived after with no naan breads after asking again they finally came after we had virtually finished our meal. The waiter said there were kitchen problems but whilst sitting waiting for our meals we saw many large carrier bags of take aways being taken to the front of the restaurant. We felt we had made the effort to visit but were not looked after and take aways were cooked before our meals.another table of 5 who came in at 6.15 had their meals just after us. We felt we were a hindrance to their take away meals by eating early. Disappointing as the food was good but service was very poor. Especially as we could have ordered takeaway and eaten earlier with a 20% discount and without paying for expensive drinks. They did take naan bread off the bill as we had virtually finished our meals when they came. Wouldn't come back as there are much better Indian restaurants.
James R
Food was good and reasonably priced. Unfortunately the hospitality was poor, felt we were not welcome and were an inconvenience to the staff.
Andy S
Unpleasant experience. Firstly coffee was cold and when i explained it was cold i was told its because i had put the cream in it that accompanied the coffee. Now im not new to drinking coffee but a bit of cream doesn't make it cold. They proceeded to return my coffee warmed up in a microwave as after having made me feel like i was lying about it being cold and i felt uncomfortable onwards. Food came out and my friends chapatis were overcooked black and crispy not like soft bread there supposed to be. They were obviously precooked and sitting on the grill before hand for some as was the coffee in the pot at the side of the room. There was only us and another customer in who also had burnt chapatis, a quiet evening to difficult to cater for. They returned with fresh chapatis at the end of our meal was to late. They wasn't happy we weren't going to eat them or pay for them and the waiter even went over with another waiter to check the coffee pot after all this and said the coffee isn't cold its hot. Luke warm is not hot and they charge for coffee. Meal was ok, meat was pretty decent but curry was very oily with a burnt oil taste to it i found hard to stomach after. Service was so rude and almost hostile i wouldn't recommend this place. Attitude with them is put up shut up pay up and leave. So i wont return.
Lee Armstrong
Noisy, rude staff member and not so good food, I was eating my food and the barman came across leaned over me my wifes food and took the starter cutlery, I couldn't believe it, I told him to go away , then he went to take my wife's plate, that's when I told him.to f____,ff, they can't get you out quick enough, I've been in 3 weeks on the trot, never again, ameena here I come, they just want you in and out, please go somewhere else, this place is vile.Parking: 2 hours free, the 3 pounds to park
Alison Richards
Had a take out, excellent food, will be ordering again ?
andrew french
Constantly the best curry house in town. Staff always polite and friendly.
Malcolm Hinton
We've been to Bangla Lounge on a number of occasions & always had good meals, although the service has always been a bit hit & miss. The staff have always been friendly. On this occasion the service was acceptable. They always give you a complimentary drink, usually a Baileys or whiskey, which is appreciated, but, I do think they should ask you, especially if you're driving. I do realise you don't have to drink it. The hot drinks are very limited to a flat or floater coffee.They also cater for takeaways & online orders.
Fantastic home made food and friendly staff place is really clean and service and prices really brill ...Wheelchair accessibility: Plenty of room to accommodate wheelchairs
Paul Howard
There was an Elvis tribute act on the night we went, but we weren't told this when booking was made.We probably wouldn't have gone if we'd known.It meant we couldn't talk amongst ourselves much. We also couldn't hear the waiter very well.I got a starter I didn't order, but it was ok so I took it.The rest of the meal was pleasant.The beer we ordered wasn't chilled.The bill was well above what we expected, but we did get £40+ off when we queried it. Apparently we were paying for the act as well.Would go again if there was no act on.
Adam Sherratt
Worst service I have experienced in a long time. 15 minutes to get a menu, 20 mins to get poppadoms 30 mins to get a drink. Now we have been sat here for 50 minutes and we still haven't ordered anything! Avoid avoid avoid. Plenty of decent Indian restaurants locally. If it wasn't a family gathering we would have walked out by now!
Erika Wade
Absolute joke of a place. Order on uber. And instead of putting the correct waiting times they just keep updating with longer waits. Called up and they weren't even bothered. 1hour and 30 minutes and it still hadn't left the restaurant. I suggest they stop dealing with uber eats if they are too busy
Jeff Tibbins
Had a great meal again ..not in this neck of the woods often..i wish it were closer to me I'd use it every week
I've thought about writing this review now for quite some time but my experience as a customer today has finally made me write this. I have been a customer for over 15 years here and the last 5 years the quality of food has deteriorated. Today we ordered 4 papadums and once I got home to unpack my takeaway we had 1 crushed papadum in a bag. The restaurant did offer an apology and gave plenty back in return, however the rest of the food was still really poor when eating, including burnt, back pieces of bitter onion running through our rice (pic)and a metallic taste to the masala. We have had burnt food, heavy naans, mis-orders and repeated slackness for the best part of 5 years now. I hope this review acts as a bit of a 'kick up the ar£e' as standards here continue to lower. We will not remain loyal to our 'local' if this happens again, and based upon the majority of reviews over the past 18 months I am not alone in stating how poor this restaurant has become.
A quick meal to start the new year celebrations ?. Lovely food as always and super reasonable.
This still has to be one of the top indian restaurants in the Midlands. Great range of meals to select from, especially for non-meat eaters as they will use Quorn. This opens up more choices for vegetarians.Perfect blend of spices, for the curry taste buds.This is a licensed restaurant so you can enjoy a drink with your meal.
We where a family of 6 adults and 3 little ones aged 5,2,1. We arrived at opening time of 5.30 as the little ones eat early. We where the first people to arrive ,the restaurant was empty. We had poppadom starter then ordered the mains at approx 5.50pm, at 6.45 the kids meals arrived after prompting waiters, ours arrived after with no naan breads after asking again they finally came after we had virtually finished our meal. The waiter said there were kitchen problems but whilst sitting waiting for our meals we saw many large carrier bags of take aways being taken to the front of the restaurant. We felt we had made the effort to visit but were not looked after and take aways were cooked before our meals.another table of 5 who came in at 6.15 had their meals just after us. We felt we were a hindrance to their take away meals by eating early. Disappointing as the food was good but service was very poor. Especially as we could have ordered takeaway and eaten earlier with a 20% discount and without paying for expensive drinks. They did take naan bread off the bill as we had virtually finished our meals when they came. Wouldn't come back as there are much better Indian restaurants.
Food was good and reasonably priced. Unfortunately the hospitality was poor, felt we were not welcome and were an inconvenience to the staff.
Unpleasant experience. Firstly coffee was cold and when i explained it was cold i was told its because i had put the cream in it that accompanied the coffee. Now im not new to drinking coffee but a bit of cream doesn't make it cold. They proceeded to return my coffee warmed up in a microwave as after having made me feel like i was lying about it being cold and i felt uncomfortable onwards. Food came out and my friends chapatis were overcooked black and crispy not like soft bread there supposed to be. They were obviously precooked and sitting on the grill before hand for some as was the coffee in the pot at the side of the room. There was only us and another customer in who also had burnt chapatis, a quiet evening to difficult to cater for. They returned with fresh chapatis at the end of our meal was to late. They wasn't happy we weren't going to eat them or pay for them and the waiter even went over with another waiter to check the coffee pot after all this and said the coffee isn't cold its hot. Luke warm is not hot and they charge for coffee. Meal was ok, meat was pretty decent but curry was very oily with a burnt oil taste to it i found hard to stomach after. Service was so rude and almost hostile i wouldn't recommend this place. Attitude with them is put up shut up pay up and leave. So i wont return.
Noisy, rude staff member and not so good food, I was eating my food and the barman came across leaned over me my wifes food and took the starter cutlery, I couldn't believe it, I told him to go away , then he went to take my wife's plate, that's when I told him.to f____,ff, they can't get you out quick enough, I've been in 3 weeks on the trot, never again, ameena here I come, they just want you in and out, please go somewhere else, this place is vile.Parking: 2 hours free, the 3 pounds to park
Had a take out, excellent food, will be ordering again ?
Constantly the best curry house in town. Staff always polite and friendly.
We've been to Bangla Lounge on a number of occasions & always had good meals, although the service has always been a bit hit & miss. The staff have always been friendly. On this occasion the service was acceptable. They always give you a complimentary drink, usually a Baileys or whiskey, which is appreciated, but, I do think they should ask you, especially if you're driving. I do realise you don't have to drink it. The hot drinks are very limited to a flat or floater coffee.They also cater for takeaways & online orders.
Restaurantji Recommends
Fantastic home made food and friendly staff place is really clean and service and prices really brill ...Wheelchair accessibility: Plenty of room to accommodate wheelchairs
There was an Elvis tribute act on the night we went, but we weren't told this when booking was made.We probably wouldn't have gone if we'd known.It meant we couldn't talk amongst ourselves much. We also couldn't hear the waiter very well.I got a starter I didn't order, but it was ok so I took it.The rest of the meal was pleasant.The beer we ordered wasn't chilled.The bill was well above what we expected, but we did get £40+ off when we queried it. Apparently we were paying for the act as well.Would go again if there was no act on.
Worst service I have experienced in a long time. 15 minutes to get a menu, 20 mins to get poppadoms 30 mins to get a drink. Now we have been sat here for 50 minutes and we still haven't ordered anything! Avoid avoid avoid. Plenty of decent Indian restaurants locally. If it wasn't a family gathering we would have walked out by now!
Absolute joke of a place. Order on uber. And instead of putting the correct waiting times they just keep updating with longer waits. Called up and they weren't even bothered. 1hour and 30 minutes and it still hadn't left the restaurant. I suggest they stop dealing with uber eats if they are too busy
Had a great meal again ..not in this neck of the woods often..i wish it were closer to me I'd use it every week