Problem having order understood but pizza was lovely in the end.
Jigs Parekh
Excellent service,Great staff,I ll be regular
Catia Rocha
Ordered delivery at 8pm. Tracking system has said the food was 'being cut up' and 'quality checked' for almost 2 hours now - still no sign. Store closes at 10pm. Store keeps hanging up on us when we try to call. Even if the food does arrive - just poor form on so many levels tonight. Feel sorry for the delivery drivers who are probably taking the flack...
Mark Charlick
Double pepperoni... so you actually get some.... double should mean a lot.. oh and we can do it luke warm and squashed in the box.... papajohns make it so hard to complain... just order
Nicola Brown
Pre ordered for a Friday night delivery and they delivered 2 and a half hours early. When I called they said they had an IT problem. When I asked for a replacement they changed their story and blamed me. Refused to provide fresh pizzas for my guests and hung up on me. Disgusting customer service.
Jim Taylor
Just placed an order for delivery, paid for it and have been called to be told that they have no drivers and cannot deliver the food and i have no choice but to collect it which im unable to do. that was the only £20 we had for a takeaway and we now wont see the money for a week.How does a franchise like papa johns have no drivers, all whilst your website is still more than happy to essentially steal our money whilst unable to provide the service.Absolutely diabolical service, this will be taken further.
Hanna Sadler
Food was cooked 15 minutes after ordering then took another hour to be delivered ( stuck on checking and cutting) ordered direct through thier website I called she said the food is still nice and warm its arrived stone cold and needing to be microwaved not what I wanted spending £25 and waiting 75
Lee Minter
Ordered through deliveroo and pizza was picked up but never arrived. Contacted papa johns and he made me a fresh pizza free of charge which I collected. Thank you so much excellent
Ben Deadman
The worst experience I have ever had. The pizza was wrong, the delivery time was 2 hours and noone even answers the phone in the store to give any updates. The upper management need to seriously get their acts together and sort this branch out. Absolute shambles
Jodie
Awful experience... after using this store for years, customer service is so poor I have escalated it to their head office.I suggest anyone having issues with this branch to do the same.Quick to rush you off the phone, interrupted during explanations, misunderstood me due to lack of patience in a conversation.Dietary requirements are not taken seriously at all and when challenged, instead of resolving in a civilised way, they say they will block you from ever ordering again?!Please note there are a lot of pizza takeaway options in Crawley, you are damaging the Papa John's brand with your poor customer care.Other pizza businesses locally are going that extra mile, communicating nicely and leaving you way behind.No longer can you rely on the sign above your door and pizza boxes to represent you... YOU represent THEM.
Ordered a vegan pizza. The toppings and cheese tastes cheap, had to take them all off. Pizza was also undercooked
David Santana
When I order Papa John's via Uber, sometimes missing items and sometimes the order have mistakes. I've already given up eating papa johns in Crawley. And I found out yesterday they are cash less, how ridiculous
Jo Dryburgh
Ordered a small pizza as a treat for the kids. Ordered online, using one of their offered, reasonable price for the size of the pizza. Food was cooked quickly and was hot when collected. Pizza was tasty, with good amount of toppings, however there was a lot of salt overall in the pizza, so definitely not going to be a regular thing.
DBKWK 9
I've always ordered for delivery from Papa John's so today was the first time I ordered for collection. I was on the way back home.I found it suspicious when my order was done 8 minutes after I ordered it. When I went to the place they told me it would take 10 minutes or more. Apparently, they said on the app my order was done when they hadn't even began making it.20 minutes later me and my Dad (who came up after I texted him about it) were still waiting. My Dad asked them "so do you just mark it down as to collect when it isn't?" He said "Yeah".I'll probably order from another place next time I want to get a celebratory pizza.
Daniel Baker
received a cold pizza, I rang the shop to complain and ask them to deliver me a hot pizza, I was offered a free pizza next time. Pretty confident talk from a company that delivered me a cold pizza!! Again I asked for a hot pizza as I had paid £22, was hungry and didnt fancy eating a cold pizza!, I was advised that they didn't have enough delivery drivers so this was not possible!! I was forced to accept a refund which a week later still hasn't arrived.. what made it worse is that I had friends over that night and had to fork out again to buy a dominoes!!?? Which was hot...have rang three times now to ask about a refund and still have got no further - terrible experience.
Problem having order understood but pizza was lovely in the end.
Excellent service,Great staff,I ll be regular
Ordered delivery at 8pm. Tracking system has said the food was 'being cut up' and 'quality checked' for almost 2 hours now - still no sign. Store closes at 10pm. Store keeps hanging up on us when we try to call. Even if the food does arrive - just poor form on so many levels tonight. Feel sorry for the delivery drivers who are probably taking the flack...
Double pepperoni... so you actually get some.... double should mean a lot.. oh and we can do it luke warm and squashed in the box.... papajohns make it so hard to complain... just order
Pre ordered for a Friday night delivery and they delivered 2 and a half hours early. When I called they said they had an IT problem. When I asked for a replacement they changed their story and blamed me. Refused to provide fresh pizzas for my guests and hung up on me. Disgusting customer service.
Just placed an order for delivery, paid for it and have been called to be told that they have no drivers and cannot deliver the food and i have no choice but to collect it which im unable to do. that was the only £20 we had for a takeaway and we now wont see the money for a week.How does a franchise like papa johns have no drivers, all whilst your website is still more than happy to essentially steal our money whilst unable to provide the service.Absolutely diabolical service, this will be taken further.
Food was cooked 15 minutes after ordering then took another hour to be delivered ( stuck on checking and cutting) ordered direct through thier website I called she said the food is still nice and warm its arrived stone cold and needing to be microwaved not what I wanted spending £25 and waiting 75
Ordered through deliveroo and pizza was picked up but never arrived. Contacted papa johns and he made me a fresh pizza free of charge which I collected. Thank you so much excellent
The worst experience I have ever had. The pizza was wrong, the delivery time was 2 hours and noone even answers the phone in the store to give any updates. The upper management need to seriously get their acts together and sort this branch out. Absolute shambles
Awful experience... after using this store for years, customer service is so poor I have escalated it to their head office.I suggest anyone having issues with this branch to do the same.Quick to rush you off the phone, interrupted during explanations, misunderstood me due to lack of patience in a conversation.Dietary requirements are not taken seriously at all and when challenged, instead of resolving in a civilised way, they say they will block you from ever ordering again?!Please note there are a lot of pizza takeaway options in Crawley, you are damaging the Papa John's brand with your poor customer care.Other pizza businesses locally are going that extra mile, communicating nicely and leaving you way behind.No longer can you rely on the sign above your door and pizza boxes to represent you... YOU represent THEM.
Restaurantji Recommends
Ordered a vegan pizza. The toppings and cheese tastes cheap, had to take them all off. Pizza was also undercooked
When I order Papa John's via Uber, sometimes missing items and sometimes the order have mistakes. I've already given up eating papa johns in Crawley. And I found out yesterday they are cash less, how ridiculous
Ordered a small pizza as a treat for the kids. Ordered online, using one of their offered, reasonable price for the size of the pizza. Food was cooked quickly and was hot when collected. Pizza was tasty, with good amount of toppings, however there was a lot of salt overall in the pizza, so definitely not going to be a regular thing.
I've always ordered for delivery from Papa John's so today was the first time I ordered for collection. I was on the way back home.I found it suspicious when my order was done 8 minutes after I ordered it. When I went to the place they told me it would take 10 minutes or more. Apparently, they said on the app my order was done when they hadn't even began making it.20 minutes later me and my Dad (who came up after I texted him about it) were still waiting. My Dad asked them "so do you just mark it down as to collect when it isn't?" He said "Yeah".I'll probably order from another place next time I want to get a celebratory pizza.
received a cold pizza, I rang the shop to complain and ask them to deliver me a hot pizza, I was offered a free pizza next time. Pretty confident talk from a company that delivered me a cold pizza!! Again I asked for a hot pizza as I had paid £22, was hungry and didnt fancy eating a cold pizza!, I was advised that they didn't have enough delivery drivers so this was not possible!! I was forced to accept a refund which a week later still hasn't arrived.. what made it worse is that I had friends over that night and had to fork out again to buy a dominoes!!?? Which was hot...have rang three times now to ask about a refund and still have got no further - terrible experience.