Fantastic service great atmosphere and lovely food. We had an exceptional welcome from Syed front of house friendly helpful very organised fantastic beard and mustache and then excellent table service from Vela, friendly, efficient and fast. Can't fault this restaurant good vegan options too!!
Traveling5440
We’re staying at the hotel so we were a sort of captive audience. The other restaurants were very busy or too fancy. We had a pizza, salad, and a chicken dish. The food was pretty good. The server was friendly and helpful. I would have rated it with 4 stars but I had to subtract a 12.5% service charge.
A M
Very bad pizza, the dough is not right and they used cheddar instead of mozzarella. Not what you'd expect for a £15-20 pizza...Sea bass was dry.The plate for starters wasn't even collected when the mains were served.So we had to pick up our used cutlery on the starter plate, and use those for our mains.Is this what Sofitel has become?
452PaulD
Samim our waiter was fantastic , my wife is a celiac and he personally checked with the chef to make sure All the ingredients were going to be fine . She had the Thai red curry and it was fantastic , the flavours and spices were great . samim came over once it had been delivered to make sure we were happy , a very nice waiter and nothing was to much trouble .
Kaye Demetriou
The worst food I’ve ever eaten. Restaurant smelt of toilet, food choices were strange, service was off, and my carbonara was soaked in oil.
Antonio A
The food was good but the service from Lara was excellent and made our dinner even more enjoyable. Everything she suggested from food, wine to desserts was all spot on and delicious. Thank you Lara for your service. Keep up the good work! We will be back again.
Kaye D
Weird restaurant. Carbonara was drenched in oil and made me feel physically sick - baring in my it was £20 and a Michelin star restaurant wouldnt charge that much!. No flavour in it apart from the salty pancetta. Didn’t offer me another meal when I said i was unhappy with the food -only offered a dessert. Didn't take the carbonara off the bill. My partners starter was calamari which tasted revolting.
LuckyLucy88
Service was very slow. We stood for longer than expected to be seated, no one greeted us despite multiple staff members walking past. Our orders were taken and drinks were very slow. We did not enjoy our meals at all. The fish was okay but it came with fries. There was nothing special about it and was not worth the money. The meat pizza was tastless; the tomato base topping had no flavour, it came with chicken cubes which were formed, cheap and nasty. The pizza seemed to have been frozen and the base was hard. The menu online is completely different to the menu at the resturant and the prices are significantly more expensive (£14.95 vs £21 for the fish and chips). The tables were all crammed in and close together. We asked for the 10% service charge to be removed from the bill due to the quality of the food. The waiter made a noise at us and did not offer any kind of apology. It felt like she was used to people being dissapointed and she wasn't shocked herself. You'd be better off eating at the Premier Inn next door as there was nothing classy about this resturant either.
Gregor Cameron
While staying in the Hampton overnight to catch a morning flight we chose to go to the Sofitel for dinner as there seemed to be more choice. My partner had the fish and chips which in her words was not the greatest. I had the sirloin steak. The steak itself was well cooked and tasty but that is pretty much where the good news ends. Sauce what little there was of it was bland and the salad looked like what a child what put together. That along with frozen chips is not what I expect for £25!
Nathan Mol
The menu looked good with many options so we decided to try supper here.. it was pretty disappointing. I had the fish and chips which were ok.. the fish was decent but not a very large portion and the chips were nothing special. It went downhill from there.. my fiancé ordered the Thai green curry which wasn’t the greatest flavour and very watery.The main issue was the service was extremely SLOW. And they were well staffed. The server was nice so I hesitate to leave a bad review.. the kicker was that for a table of two the gratuity was automatically included which was annoying since virtually every restaurant we ate at in Europe didn’t even leave an option to tip when paying by card so you had to find cash to leave. Of the dozens of restaurants we ate at this one was least deserving of a reward for service.
Fantastic service great atmosphere and lovely food. We had an exceptional welcome from Syed front of house friendly helpful very organised fantastic beard and mustache and then excellent table service from Vela, friendly, efficient and fast. Can't fault this restaurant good vegan options too!!
We’re staying at the hotel so we were a sort of captive audience. The other restaurants were very busy or too fancy. We had a pizza, salad, and a chicken dish. The food was pretty good. The server was friendly and helpful. I would have rated it with 4 stars but I had to subtract a 12.5% service charge.
Very bad pizza, the dough is not right and they used cheddar instead of mozzarella. Not what you'd expect for a £15-20 pizza...Sea bass was dry.The plate for starters wasn't even collected when the mains were served.So we had to pick up our used cutlery on the starter plate, and use those for our mains.Is this what Sofitel has become?
Samim our waiter was fantastic , my wife is a celiac and he personally checked with the chef to make sure All the ingredients were going to be fine . She had the Thai red curry and it was fantastic , the flavours and spices were great . samim came over once it had been delivered to make sure we were happy , a very nice waiter and nothing was to much trouble .
The worst food I’ve ever eaten. Restaurant smelt of toilet, food choices were strange, service was off, and my carbonara was soaked in oil.
The food was good but the service from Lara was excellent and made our dinner even more enjoyable. Everything she suggested from food, wine to desserts was all spot on and delicious. Thank you Lara for your service. Keep up the good work! We will be back again.
Weird restaurant. Carbonara was drenched in oil and made me feel physically sick - baring in my it was £20 and a Michelin star restaurant wouldnt charge that much!. No flavour in it apart from the salty pancetta. Didn’t offer me another meal when I said i was unhappy with the food -only offered a dessert. Didn't take the carbonara off the bill. My partners starter was calamari which tasted revolting.
Service was very slow. We stood for longer than expected to be seated, no one greeted us despite multiple staff members walking past. Our orders were taken and drinks were very slow. We did not enjoy our meals at all. The fish was okay but it came with fries. There was nothing special about it and was not worth the money. The meat pizza was tastless; the tomato base topping had no flavour, it came with chicken cubes which were formed, cheap and nasty. The pizza seemed to have been frozen and the base was hard. The menu online is completely different to the menu at the resturant and the prices are significantly more expensive (£14.95 vs £21 for the fish and chips). The tables were all crammed in and close together. We asked for the 10% service charge to be removed from the bill due to the quality of the food. The waiter made a noise at us and did not offer any kind of apology. It felt like she was used to people being dissapointed and she wasn't shocked herself. You'd be better off eating at the Premier Inn next door as there was nothing classy about this resturant either.
While staying in the Hampton overnight to catch a morning flight we chose to go to the Sofitel for dinner as there seemed to be more choice. My partner had the fish and chips which in her words was not the greatest. I had the sirloin steak. The steak itself was well cooked and tasty but that is pretty much where the good news ends. Sauce what little there was of it was bland and the salad looked like what a child what put together. That along with frozen chips is not what I expect for £25!
The menu looked good with many options so we decided to try supper here.. it was pretty disappointing. I had the fish and chips which were ok.. the fish was decent but not a very large portion and the chips were nothing special. It went downhill from there.. my fiancé ordered the Thai green curry which wasn’t the greatest flavour and very watery.The main issue was the service was extremely SLOW. And they were well staffed. The server was nice so I hesitate to leave a bad review.. the kicker was that for a table of two the gratuity was automatically included which was annoying since virtually every restaurant we ate at in Europe didn’t even leave an option to tip when paying by card so you had to find cash to leave. Of the dozens of restaurants we ate at this one was least deserving of a reward for service.
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