Worst mcdonald's ever! Orders missing every single time. Its bad enough the milkshake machine doesn't work, nevermind missing our food. Shocking place.
Boom!Oranges!
I have lived and worked in Pontefract for the past year and ordered nearly once every week from here, over 50%of my orders have been wrong and I'm not sure how to report them other than leaving a review with Uber eats which just reflects bad on the delivery driver and not the actual restaurant. Got an order tonight and not got the cheese bites I ordered so my friend didn't get anything to eat, this happens nearly every time from this particular restaurant. But not from the Castleford Mcdonald's .
Dawn Bell
Absolutely rubbish. Always running out of things .The food is nearly always cold and that's if you lucky enough to get the right order.Parking: Pontefract
Steph Yorks lass
Every other time going to the drive thru they get the order wrong, we complained so often that they began to think we were being dishonest so not very happy at
Piotr Boroś
Kids work there. management don't know what they do. Miatakes with giving out delivery. Nobody care what numer is given out. Nobody care if food is prepared properly with extras - we do pay for this and we didn't get that. Waiting time at the evening shift is horrible. No customers and no people at drive through but kids have a fun in the kitchen, dont care that drivers are waiting for food to deliver for customers. And drivers didn't get paid per hour but per delivery.
Raymond Mcfee
Looked very chaotic behind the counter. The service was slow and the food cold by the time it was ready for collection.
Kas Kate
Ordered on the app, ordered 2 plain mayo chicken, Uber driver delivered just one which i unfortunately noticed when he was gone. Rung him - no answer, txted him - no answer! Tried ringing Uber service - no answer! Tried to complain on Mcdonalds app - there isn't even such a thing! So that's how clever McDonalds and Uber is! The money for tge burger just went straight into their pocket! And my daughter short of 1 burger! Disgusting McDonalds and Uber, you should be ashamed!
Peter Bacon
Staff are always friendly and food comes out hot but the wait times especially through the drive through are unfortunately getting ridiculously long.
Private User
Ordered McDelivery, completely missed a happy meal off, got the other happy meal order wrong, sent no straws, no napkins, none of the dips ordered. No way to sort on the app, rang several times and nobody answered the phone. My kid is crying for his happy meal! Absolutely shocking!
The_Crazy_One
I've been in a few times and every time the order is either wrong, cold or missing something. Me and my partners order was ready to collect but no one called us until we asked where our order was to be told "sorry the person who did your order has gone home and forgot to give you your order". I said no worries that's ok but my food will probably be cold plus the hot drinks. He went into the bag, helped himself to a chip and said "taste fine to me". I said it's cold and he looked at me like I'd said the worst thing
Absolutely would not recommend this branch. Multiple orders waiting for drivers to deliver waiting on a shelf going cold. Food piling up and being thrown away.. and a customer requested a plant plain burger and three times got it wrong and a child was distressed after taking a bite. No leadership or any sort of structure in place...
Dave J
I’ve complained time after time about short coffee measures, to McDonalds customer services. Rubbish quality food but tonight is the straw that broke the camels back! Got home with our food, half, yes half a cup of large latte. Were they so busy they couldn’t wait for the fill to end? Nope only 3 cars in the drive through, food here gets worse and worse, give it a miss. I’m never going back, except for my refund.
S Spring
I don't like leaving bad reviews but this place has gone downhill recently. Often a long wait for the most basic meals. Never any milkshakes which is the only thing my autistic son likes drinking at these places. Last lot of chips had 3x the usual salt it wasn't edible. Often has people complaining so not a great atmosphere. We now travel a little bit further for a much better service.
H B Roscoe
Partner bought a happy meal for for the squishmallow promotion. Got some plastic rubbish instead, when questioned the guy behind the counter said you aren't always guaranteed a squishmallow. False advertising. Plus ordered take away and was brought out as sitting in. Dream on.
mark andrews model vlog
Standard McD, but the food was a bit shti tbh. My mcmuff looked like it'd been thrown together with a catapult, and the bread was kinda ripped at the edge. I know it's not a-la-cart, but put some love into your technique Dave man, that's my sarnie!
Worst mcdonald's ever! Orders missing every single time. Its bad enough the milkshake machine doesn't work, nevermind missing our food. Shocking place.
I have lived and worked in Pontefract for the past year and ordered nearly once every week from here, over 50%of my orders have been wrong and I'm not sure how to report them other than leaving a review with Uber eats which just reflects bad on the delivery driver and not the actual restaurant. Got an order tonight and not got the cheese bites I ordered so my friend didn't get anything to eat, this happens nearly every time from this particular restaurant. But not from the Castleford Mcdonald's .
Absolutely rubbish. Always running out of things .The food is nearly always cold and that's if you lucky enough to get the right order.Parking: Pontefract
Every other time going to the drive thru they get the order wrong, we complained so often that they began to think we were being dishonest so not very happy at
Kids work there. management don't know what they do. Miatakes with giving out delivery. Nobody care what numer is given out. Nobody care if food is prepared properly with extras - we do pay for this and we didn't get that. Waiting time at the evening shift is horrible. No customers and no people at drive through but kids have a fun in the kitchen, dont care that drivers are waiting for food to deliver for customers. And drivers didn't get paid per hour but per delivery.
Looked very chaotic behind the counter. The service was slow and the food cold by the time it was ready for collection.
Ordered on the app, ordered 2 plain mayo chicken, Uber driver delivered just one which i unfortunately noticed when he was gone. Rung him - no answer, txted him - no answer! Tried ringing Uber service - no answer! Tried to complain on Mcdonalds app - there isn't even such a thing! So that's how clever McDonalds and Uber is! The money for tge burger just went straight into their pocket! And my daughter short of 1 burger! Disgusting McDonalds and Uber, you should be ashamed!
Staff are always friendly and food comes out hot but the wait times especially through the drive through are unfortunately getting ridiculously long.
Ordered McDelivery, completely missed a happy meal off, got the other happy meal order wrong, sent no straws, no napkins, none of the dips ordered. No way to sort on the app, rang several times and nobody answered the phone. My kid is crying for his happy meal! Absolutely shocking!
I've been in a few times and every time the order is either wrong, cold or missing something. Me and my partners order was ready to collect but no one called us until we asked where our order was to be told "sorry the person who did your order has gone home and forgot to give you your order". I said no worries that's ok but my food will probably be cold plus the hot drinks. He went into the bag, helped himself to a chip and said "taste fine to me". I said it's cold and he looked at me like I'd said the worst thing
Restaurantji Recommends
Absolutely would not recommend this branch. Multiple orders waiting for drivers to deliver waiting on a shelf going cold. Food piling up and being thrown away.. and a customer requested a plant plain burger and three times got it wrong and a child was distressed after taking a bite. No leadership or any sort of structure in place...
I’ve complained time after time about short coffee measures, to McDonalds customer services. Rubbish quality food but tonight is the straw that broke the camels back! Got home with our food, half, yes half a cup of large latte. Were they so busy they couldn’t wait for the fill to end? Nope only 3 cars in the drive through, food here gets worse and worse, give it a miss. I’m never going back, except for my refund.
I don't like leaving bad reviews but this place has gone downhill recently. Often a long wait for the most basic meals. Never any milkshakes which is the only thing my autistic son likes drinking at these places. Last lot of chips had 3x the usual salt it wasn't edible. Often has people complaining so not a great atmosphere. We now travel a little bit further for a much better service.
Partner bought a happy meal for for the squishmallow promotion. Got some plastic rubbish instead, when questioned the guy behind the counter said you aren't always guaranteed a squishmallow. False advertising. Plus ordered take away and was brought out as sitting in. Dream on.
Standard McD, but the food was a bit shti tbh. My mcmuff looked like it'd been thrown together with a catapult, and the bread was kinda ripped at the edge. I know it's not a-la-cart, but put some love into your technique Dave man, that's my sarnie!