Waiting an hour and 10mins. The guy on phone said its minutes away. Does he mean 5 or 60? I'll give it 10 more Then cancel the order. Rubbish!
MICHELLE JONES
Pre ordered for 18.15.. Had a lad deliver the wrong order at 18.45..to then tell us phone them and nag or you'll never get it.. To then ring them and get a rude man tell us we are busy we won't be long... That was it.. Our order turned up an hour and a half late stone cold including chicken that can't be reheated so was spoiled.. Thrown away.. With raw veg in top of pizza... Tried to get a refund was told apoligies back and forth then wanted a picture 24 hours later when already in the bin.. Stalling... It was an hour and half late and freezing it was worthy of a fefund.. Disgusting never again DON'T USE DOMINO'S CALNE
Samantha Newnhan
G-wiz, flavour explosion in my mouth. Loved it. Creamy juicy.
Phillip Bolt
Lunchtime large pizza deals are always good.
Susan Todd
We have had two deliveries now in the last few weeks (moved house). The pizzas have been delicious and delivered really quickly. We had an issue with the latest order, a medium was made accidently when we had ordered a large. They delt with it immediately, sending us a new large pizza within 10/15mins and were so apologetic, I felt bad for complaining! Both delivery drivers were polite and prompt. Great food, great service.
Lee
Not sure why the standards are so bad at Dominos Calne compared to other Dominos? Have had quite a few disappointments ordering here before, so hadn’t ordered again for a long time. Tonight gave them another chance hoping things would have got better. I was so disappointed again tonight, delivered in good time, friendly driver, but pizza huge disappointment, very dry, lack of cheese, topping sauce & pepperoni, just looked a mess, worst pepperoni passion ever, see picture.Have complained before over the phone, was told I’d get a voucher next time I ordered which never happened. Can’t be bothered to complain again as I probably won’t order from Dominos Calne again in the future.I suggest collection, checking it before paying and taking it away.
stevew848
Awful service, cold food. Complaint made and received by ‘head office’ it was passed to franchise who simply ignored it, despite being followed up. Won’t use again.
A Nicolls
Delivery times on website are nothing like reality. Ordered a pizza 19.45hrs and still waiting for it more than an hour and a quarter later.The guy on the phone said: it will definitely be with you in 15 mins. Funny that's how long the journey from Calne to Lyneham takes(!)Pizza arrived and was both cold and very dry so obviously been sitting around for a while before it went out for delivery.Second time we had this experience.Will now make a formal complaint.
Harry Langhorn
Big flavour! Grabbed a late night snack, as one of few places open. Did not disappoint.Friendly team, good food. Absolute Sort behind the counter sorted out the extra sauce. #rawsauce
Mark Graham
This is only the second time I’ve ordered from the Calne branch, it will be the last. Last time the food took over an hour to arrive. Decided to give them another chance, this time took 1hr 25min even though app said 33min. Pizza was over cooked, cold (had to heat in our microwave) cookies burnt on the bottom. Terrible.
Waited 3 hours for delivery money taken from my account no food arrived despite me calling and staff saying delivery in 15 minutes.. nothing arrived rude staff avoid like the plague!!
Nick D
This particular dominos is unfortunately pretty poor. Of the orders I’ve put in most have taken ages to arrive and therefore the food has been cold and inedible. In their defence they did give me a full refund of those orders. But still……….I was left hungry, so far from ideal.My latest order (I probably order once a month) came with the wrong base. Not the end of the world but when you’re paying nearly £20 for a pizza you should get exactly what you ordered.If you’re going to order from Calne then I highly suggest picking up rather than waiting for delivery. That way you’re guaranteed a hot pizza and you can check the order is correct.
E Dunsford
Order at 18.37 rang at 19.50 to be told someone had broke down and food would be here soon to then receive food at 20.20 with our food for it to be cold rang the store to be offered a refund asked for a fresh order to be made and delivered this then arrived at 20.32
lewisb2005
so rude and a very rude manager, asked us to send proof we had the wrong pizza and came to our house at 11pm to collect a pizza and had 2 pizzas sent out wrong, very rude staff and wouldn’t give a refund, poor attitude and behaviour from the staff
Xenia Goddard
Good pizza, good service!Usually have a takeaway so not sure about the atmosphere rating...
Waiting an hour and 10mins. The guy on phone said its minutes away. Does he mean 5 or 60? I'll give it 10 more Then cancel the order. Rubbish!
Pre ordered for 18.15.. Had a lad deliver the wrong order at 18.45..to then tell us phone them and nag or you'll never get it.. To then ring them and get a rude man tell us we are busy we won't be long... That was it.. Our order turned up an hour and a half late stone cold including chicken that can't be reheated so was spoiled.. Thrown away.. With raw veg in top of pizza... Tried to get a refund was told apoligies back and forth then wanted a picture 24 hours later when already in the bin.. Stalling... It was an hour and half late and freezing it was worthy of a fefund.. Disgusting never again DON'T USE DOMINO'S CALNE
G-wiz, flavour explosion in my mouth. Loved it. Creamy juicy.
Lunchtime large pizza deals are always good.
We have had two deliveries now in the last few weeks (moved house). The pizzas have been delicious and delivered really quickly. We had an issue with the latest order, a medium was made accidently when we had ordered a large. They delt with it immediately, sending us a new large pizza within 10/15mins and were so apologetic, I felt bad for complaining! Both delivery drivers were polite and prompt. Great food, great service.
Not sure why the standards are so bad at Dominos Calne compared to other Dominos? Have had quite a few disappointments ordering here before, so hadn’t ordered again for a long time. Tonight gave them another chance hoping things would have got better. I was so disappointed again tonight, delivered in good time, friendly driver, but pizza huge disappointment, very dry, lack of cheese, topping sauce & pepperoni, just looked a mess, worst pepperoni passion ever, see picture.Have complained before over the phone, was told I’d get a voucher next time I ordered which never happened. Can’t be bothered to complain again as I probably won’t order from Dominos Calne again in the future.I suggest collection, checking it before paying and taking it away.
Awful service, cold food. Complaint made and received by ‘head office’ it was passed to franchise who simply ignored it, despite being followed up. Won’t use again.
Delivery times on website are nothing like reality. Ordered a pizza 19.45hrs and still waiting for it more than an hour and a quarter later.The guy on the phone said: it will definitely be with you in 15 mins. Funny that's how long the journey from Calne to Lyneham takes(!)Pizza arrived and was both cold and very dry so obviously been sitting around for a while before it went out for delivery.Second time we had this experience.Will now make a formal complaint.
Big flavour! Grabbed a late night snack, as one of few places open. Did not disappoint.Friendly team, good food. Absolute Sort behind the counter sorted out the extra sauce. #rawsauce
This is only the second time I’ve ordered from the Calne branch, it will be the last. Last time the food took over an hour to arrive. Decided to give them another chance, this time took 1hr 25min even though app said 33min. Pizza was over cooked, cold (had to heat in our microwave) cookies burnt on the bottom. Terrible.
Restaurantji Recommends
Waited 3 hours for delivery money taken from my account no food arrived despite me calling and staff saying delivery in 15 minutes.. nothing arrived rude staff avoid like the plague!!
This particular dominos is unfortunately pretty poor. Of the orders I’ve put in most have taken ages to arrive and therefore the food has been cold and inedible. In their defence they did give me a full refund of those orders. But still……….I was left hungry, so far from ideal.My latest order (I probably order once a month) came with the wrong base. Not the end of the world but when you’re paying nearly £20 for a pizza you should get exactly what you ordered.If you’re going to order from Calne then I highly suggest picking up rather than waiting for delivery. That way you’re guaranteed a hot pizza and you can check the order is correct.
Order at 18.37 rang at 19.50 to be told someone had broke down and food would be here soon to then receive food at 20.20 with our food for it to be cold rang the store to be offered a refund asked for a fresh order to be made and delivered this then arrived at 20.32
so rude and a very rude manager, asked us to send proof we had the wrong pizza and came to our house at 11pm to collect a pizza and had 2 pizzas sent out wrong, very rude staff and wouldn’t give a refund, poor attitude and behaviour from the staff
Good pizza, good service!Usually have a takeaway so not sure about the atmosphere rating...