Costa Coffee

Unit 14, Retail Park, Roman Way, Malvern
0333 003 5883

Recent Reviews

steve beach

Excellent service & food & coffeeParking: Free parking

JustDuff

The young girl with the cleopatra style eye liner was so organised in her work it was a pleasure to watch.

poplarcottage

Called in for coffee about a month ago. Both ladies serving were pleghmy and coughing into their hands and then, without washing hands afterwards, were continuing to serve coffee and cake orders. Obviously, they don't see the results of their unhygienic practices on the vulnerable. Won't be going back.

Helen D

Service ok, but due to short staffing, only offered takeaway cups which were too large for a flat white and server put far too much milk in to top it up. Atmosphere leaves a bit to be desired, most chairs uncomfortable to sit in as far too high off the ground. The bench seating (the only comfortable seats) was covered in stains, which isn’t very appetising.

Emma Surtees

Popped in this morning to grab my morning coffee. The poor girl was on her own taking and making orders and the line was constantly 8-10 people deep. She was fantastic and kept her cool but I’m disappointed that Costa would leave a young member of staff on her own all day. And on a Saturday; the busiest day of the week. Poor management

Margaret T

Purchased a cup of Cappuccino and a latte both had very little coffee flavour and were not at all enjoyable, also they were not very hot. I have never paid so much for two small coffee’s which I thought very overpriced. This was a rare occasion to visit Costa for coffee and feel I will be very reluctant to do so again.

scorpioladyuk

Coffee was lukewarm , no wonder the place was empty , got some bad reviews, and the app never loads up when you need it

Flo

Staff can't do enough for you ! Excellent customer service.

Zayd Mohamed

very shoddy, rude and abrupt customer service. Does Costa bother screening staff for a presence of a personality? lamenting Brexit ... Again!

Elizabeth Wilson Scott

Disappointing trip this time. Lots of staff behind counter but very slow service. Really disappointed with Toblerone latte, left 3/4 of drink as it was vile.

Danielle

I love to sit here with my coffee and read. It's just a nice vibe and everyone there is just so friendly.

Andy Munro

Usual Costa experience. Very familiar and everything as expect. Recommended.

Jeff Bulled

Just a Costa but pleasant enough and the coffee was really nice.

Rhys Adams

We went in twice over the weekend of 15/16th October. Service was really good on both occasions and coffee made to our awkward tastes.We had cake the 2nd day which was fresh and tasty. Worth a visit for a nice coffee and some cake.

Michelle Abdullarahman

Absolutely poor customer service went in at 10.30 Sunday 28th August asked for a choclate twist to be told they'd sold out I asked either Laura or Sam have you none at all only to be told we have for tommorow but if we open the pack for you we'd have to chuck the others away !! To which I replied well if you've sold out already why would you need to chuck those away you would surely sell those! She then replied im not the manager I don't make the rules ! After spending £20 plus on 2 occasions and they can't give customers what there asking for even thou they had them couldn't open a packet then there was a lovely lad called Andrew who seemed to be doing all the work while they were moaning about him ! Which I wont repeat as to be honest was un called for and nasty considering he was working with them were team spirit ! Also it was absolute filthy in there tables dirty coach had all crumbs when my husband approached her to ask why it was so dirty she said ive only been here for a hr I havnt had time !( no not when she's talking about other members of staff ). Treat customers right and there be back no other costa has a problem only yours filthy place and staff to accommodate the customers !shocking won't be going again !! I'll stick to the costa in my own city much friendly and accommodating.

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