Amazing place with great view for a morning peaceful relaxation
Keith Butcher
Lovely atmosphere and a lake to look at as well.
Sian Brown
So disappointed with repeated slow or absent service. We are members and visit 2 or 3 times a week for food after a gym session. This week, after waiting 25 minutes to be served or at least acknowledged we decide to walk out. The past 4 weeks have been frustrating trying to find someone to take our order. Please employ more staff to cope with the holidays and Groupon day visitors as you are letting down your members and those that pay to stay overnight.
Janice Lehane
Very very disappointing! Waited 45 minutes for drinks and had to keep reminding staff about food which took ages... Croque Monsieur was worth wating for but Carrot and Coriander soup was like drinking curry sauce and Lemon Tart was all dried up and soggy pastry. Food should have been ready at a set time as we were on a Spa day but it wasnt and no one appeared to know what they were doing. Tables didn't get cleared, and we spent most of our day waiting to be served !! Avoid !
Zai Tang
Ordered the cheese platter; the cheeses were delicious but the way it was all served was not worth £18. Had to remind the waiter so many times for my drinks.
A B
I previously left a negative review, but it seems now visiting again a while later that the issues I mentioned have now been amended! Keep it up guys!
Steve Brooks
Clean with very professional staff. It's the bar inside the hotel
Val D
Ordered two afternoon teas and a pizza. Pizza arrived with burnt edges. According to the menu, afternoon tea should have been sandwiches, scones and PASTRIES. What arrived was two inedible scones - rock hard, carrot cake with frozen topping, a warm scone placed next to a chocolate macaron so that the latter melted and a selection of sponge cakes. There was no cutlery, side plates nor napkins. We had to make a special request for these items. We were told they were not supplied because we had 'sat in the wrong place'. Not sure how we were meant to spread the cream and jam ! After about 40 minutes we finally reached agreement on a reduction on the bill. As we were leaving, one member of staff approached us again to try to justify the awful experience. We were joined by a 'manager' who was very rude and who threatened us with the police and to cancel my membership of over 15 years. At no time did we behave in any way other than appropriate, trying to point out that if an establishment is going to charge top end prices then it needs to have customer service to match. We suggested that it is not OK for a chef to allow burnt pizza to be served. It is not a good customer service model to base your standards on the customer's need to complain. If you want afternoon tea - look elsewhere.
Sarah Koumi
Service slow as barman took forever to pour simple drinks, waitress lovely, friendly and working hard under current circumstances. Staff do not automatically take off the 50% government eat out to help out, we had to ask every time which is disappointing. Food good. Non alcoholic cocktails a huge rip off for what they are, cost pennies to make. Nice environment with comfy chairs and sofas.
Jimbo2011_11
I had lunch here last week, and do so a few times a year. I have to say that things are improving. It used to look like an airport departure terminal but they have changed the furniture and layout to give more variety and it's a massive improvement. Last time I visited (a couple of months ago) our Pepsi's were flat and our server almost refused to believe that this could be the case; but we had much better service on this occasion and I'm glad to report that the Pepsi was fizzy! I like the Conservatory area as it is spacious, bright and good for social distancing; but I see that they've also now put in a table area in the main restaurant, with plug sockets which appeared to be very popular for working at, when I visited. My dining companions' burgers looked great, but my Mac n' Cheese whilst tasting pretty good, was tiny and only a starter size which was really disappointing. Anyway, the general trajectory of this place appears to be up, which is good news.
Awful service. Okay food. Went for a special birthday meal. Treated by staff as an inconvenience. Forgot drinks orders, gave us butter knives for steaks, didn’t clear our table and forgot to bring sauces when asked. Dementor of staff was rude and lacked in any sense of customer service.
Amazing place with great view for a morning peaceful relaxation
Lovely atmosphere and a lake to look at as well.
So disappointed with repeated slow or absent service. We are members and visit 2 or 3 times a week for food after a gym session. This week, after waiting 25 minutes to be served or at least acknowledged we decide to walk out. The past 4 weeks have been frustrating trying to find someone to take our order. Please employ more staff to cope with the holidays and Groupon day visitors as you are letting down your members and those that pay to stay overnight.
Very very disappointing! Waited 45 minutes for drinks and had to keep reminding staff about food which took ages... Croque Monsieur was worth wating for but Carrot and Coriander soup was like drinking curry sauce and Lemon Tart was all dried up and soggy pastry. Food should have been ready at a set time as we were on a Spa day but it wasnt and no one appeared to know what they were doing. Tables didn't get cleared, and we spent most of our day waiting to be served !! Avoid !
Ordered the cheese platter; the cheeses were delicious but the way it was all served was not worth £18. Had to remind the waiter so many times for my drinks.
I previously left a negative review, but it seems now visiting again a while later that the issues I mentioned have now been amended! Keep it up guys!
Clean with very professional staff. It's the bar inside the hotel
Ordered two afternoon teas and a pizza. Pizza arrived with burnt edges. According to the menu, afternoon tea should have been sandwiches, scones and PASTRIES. What arrived was two inedible scones - rock hard, carrot cake with frozen topping, a warm scone placed next to a chocolate macaron so that the latter melted and a selection of sponge cakes. There was no cutlery, side plates nor napkins. We had to make a special request for these items. We were told they were not supplied because we had 'sat in the wrong place'. Not sure how we were meant to spread the cream and jam ! After about 40 minutes we finally reached agreement on a reduction on the bill. As we were leaving, one member of staff approached us again to try to justify the awful experience. We were joined by a 'manager' who was very rude and who threatened us with the police and to cancel my membership of over 15 years. At no time did we behave in any way other than appropriate, trying to point out that if an establishment is going to charge top end prices then it needs to have customer service to match. We suggested that it is not OK for a chef to allow burnt pizza to be served. It is not a good customer service model to base your standards on the customer's need to complain. If you want afternoon tea - look elsewhere.
Service slow as barman took forever to pour simple drinks, waitress lovely, friendly and working hard under current circumstances. Staff do not automatically take off the 50% government eat out to help out, we had to ask every time which is disappointing. Food good. Non alcoholic cocktails a huge rip off for what they are, cost pennies to make. Nice environment with comfy chairs and sofas.
I had lunch here last week, and do so a few times a year. I have to say that things are improving. It used to look like an airport departure terminal but they have changed the furniture and layout to give more variety and it's a massive improvement. Last time I visited (a couple of months ago) our Pepsi's were flat and our server almost refused to believe that this could be the case; but we had much better service on this occasion and I'm glad to report that the Pepsi was fizzy! I like the Conservatory area as it is spacious, bright and good for social distancing; but I see that they've also now put in a table area in the main restaurant, with plug sockets which appeared to be very popular for working at, when I visited. My dining companions' burgers looked great, but my Mac n' Cheese whilst tasting pretty good, was tiny and only a starter size which was really disappointing. Anyway, the general trajectory of this place appears to be up, which is good news.
Restaurantji Recommends
Awful service. Okay food. Went for a special birthday meal. Treated by staff as an inconvenience. Forgot drinks orders, gave us butter knives for steaks, didn’t clear our table and forgot to bring sauces when asked. Dementor of staff was rude and lacked in any sense of customer service.