Mercure Chester Abbots Well Hotel
Whitchurch Rd, Christleton, Great Boughton, Chester
01244 250012
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Mercure Chester Abbots Well Hotel offers a pleasant stay with spacious rooms and a lovely atmosphere. Guests appreciate the good value of breakfast, although some have noted inconsistencies, such as burnt sausages and limited fruit choices. The hotel features excellent facilities including a pool, sauna, steam room, and spa, which enhance the overall experience. Customer service is a highlight, with staff like Susan at reception and Jessie by the pool receiving special praise for their helpfulness and warm demeanor. Restaurant staff, including Richard, Marcus, and Howard, are also recognized for their exceptional service and excellent food quality. However, some guests have expressed dissatisfaction regarding room upgrades and pricing confusion. Issues with room amenities, like the lack of a fridge and storage options, were also mentioned. Despite a few complaints, the hotel remains a lovely choice for travelers seeking a comfortable stay and enjoyable amenities.