Very busy, but staff responded with prompt service.
120sadiqj
Dirty restaurant. Toilets were out of service. Girls too busy playing on their phones. No one was charged with emptying the tables of used cups and cutlery. It feels unsafe to eat or drink there.
barbaros kagitci
Absolutely appalled by the service at Costa Coffee in Richmond. My 3-year-old son urgently needed to use the restroom, and even though the one for kids and disabled persons was available, they rudely refused to let us in. It seems they prioritize staff comfort over a child's emergency. I'm never returning to a Costa again.
Chris H
The toilets were so revolting we couldn’t use them. Wee everywhere! Unacceptable! Not busy and no excuse.
Nadezda Leonova
They charge extra for non-dairy milk & didn't tell so up front
Kaye Mangahis
I came in to cool down with a large iced vanilla latte. Service was great they made the drink quickly. The shop was not that busy when I came in. Very conveniently placed just outside the station. I had a good experience overall?? the drink was nice too!
Paul Carnduff
dont go in too near closing as they were very upset to be disturbed. All i wanted was a takeaway coffee 15 minutes before closing and obviously to much trouble. 2 stars as normally like costa.......
matt brooker
The lady serving me made my coffee left it waiting, then went to clear some tables, and then decided to give me it. So slow and rude.
Mrecl C
Fine service and the setting is good and staff busy but coffee well made clean area and hard working
7171muali
Has to be the unfriendlinest coffee shop I have ever been to. Went 3 times recently to make sure that it was not my imagination. 2 of the staff grunt at the customer, do not say thanks & do not answer if you ask for a paper tissue. I know the wages may be small for the workers but it is seemingly the managers who behave the worst in my case anyway. Also if the customer spends the minimum of almost £4 for a coffee they should command a modicum of respect
Hello lovely’s ?, I love Costa coffee, first time I’ve been to the Richmond branch, polite young boy who served me, service with a smile, great customer service skills, I ate outside in the lovely sunshine☕️❤️?, I had the small laate and roasted cheddar tomato toastie, fresh of the pan?? hygienically clean environment
Clara Nitsche
I always loved Costa Coffee, especially their Mocha and Mango cooler, but the staff is also always very friendly. Today a wonderful member of staff made me a new drink for free upon realising that I didn’t like the drink I ordered. He did not have to do this at all, yet he insisted and it really made my day. Thank you so much!
J1985
Do not order a chai latte the worst I have ever tasted when I asked for cinnamon on top the older lady behind the till said we don't have any.The chai lattes from Costa generally are delicious this was horrendous just milk.Super short staffed too
Imelda Mendoza-Dyer
Good lattes, croissants and service is fair.
Angel Samson
Nice coffee shop located near the station. Clean and tidy and nice staff. Food is a little overpriced but pleased to see that they are now serving M&S food.
Very busy, but staff responded with prompt service.
Dirty restaurant. Toilets were out of service. Girls too busy playing on their phones. No one was charged with emptying the tables of used cups and cutlery. It feels unsafe to eat or drink there.
Absolutely appalled by the service at Costa Coffee in Richmond. My 3-year-old son urgently needed to use the restroom, and even though the one for kids and disabled persons was available, they rudely refused to let us in. It seems they prioritize staff comfort over a child's emergency. I'm never returning to a Costa again.
The toilets were so revolting we couldn’t use them. Wee everywhere! Unacceptable! Not busy and no excuse.
They charge extra for non-dairy milk & didn't tell so up front
I came in to cool down with a large iced vanilla latte. Service was great they made the drink quickly. The shop was not that busy when I came in. Very conveniently placed just outside the station. I had a good experience overall?? the drink was nice too!
dont go in too near closing as they were very upset to be disturbed. All i wanted was a takeaway coffee 15 minutes before closing and obviously to much trouble. 2 stars as normally like costa.......
The lady serving me made my coffee left it waiting, then went to clear some tables, and then decided to give me it. So slow and rude.
Fine service and the setting is good and staff busy but coffee well made clean area and hard working
Has to be the unfriendlinest coffee shop I have ever been to. Went 3 times recently to make sure that it was not my imagination. 2 of the staff grunt at the customer, do not say thanks & do not answer if you ask for a paper tissue. I know the wages may be small for the workers but it is seemingly the managers who behave the worst in my case anyway. Also if the customer spends the minimum of almost £4 for a coffee they should command a modicum of respect
Restaurantji Recommends
Hello lovely’s ?, I love Costa coffee, first time I’ve been to the Richmond branch, polite young boy who served me, service with a smile, great customer service skills, I ate outside in the lovely sunshine☕️❤️?, I had the small laate and roasted cheddar tomato toastie, fresh of the pan?? hygienically clean environment
I always loved Costa Coffee, especially their Mocha and Mango cooler, but the staff is also always very friendly. Today a wonderful member of staff made me a new drink for free upon realising that I didn’t like the drink I ordered. He did not have to do this at all, yet he insisted and it really made my day. Thank you so much!
Do not order a chai latte the worst I have ever tasted when I asked for cinnamon on top the older lady behind the till said we don't have any.The chai lattes from Costa generally are delicious this was horrendous just milk.Super short staffed too
Good lattes, croissants and service is fair.
Nice coffee shop located near the station. Clean and tidy and nice staff. Food is a little overpriced but pleased to see that they are now serving M&S food.