HiVERBAL ABUSECo operationCommunication hanged up the phoneI was told I have no respect for you anymore as you complain nowWowWrong order yesterday nightAbused today lunchtimeManager sat down abusing meLady who’s always their tokd me to go somewhere elseThey want you to BOW DOWN or bequiet SILENT to their mistakes as of their GODS.No !!Theirs a nice lady I used to talk to …She helped allotNow I order yesterday“everytime I had my order apparentlyI’m a problemI’m a problemI’m a problemI order everydayIt’s not your areaGo somewhere else if you don’t like itManager say their talking about meMy dads ShrilankanI didn’t expect that from you guysYou haven’t seen meYour talking in languages I understand“I’ve never been rude to herI’m in tearsI don’t care how many times I orderI don’t care how many times I ask for diet requirementsI don’t deserve to be ;-shouted at-spend over 15 pound on dips that I never get-given a thin rather than a pan-abused tokd to go somewhere else ,go away ,hanged up the phone-manager sat their abusing me in language he thinks I don’t understand-any Shrilankan’s their youve make us look bad-my brother was next to me listening ti your abuse-she kept interrupting me multiple times-refused to even call Deliveroo despite the fact they’ve told me to pass on that message-customers who complain you’re abused bever in my life have I been abused this way(what did I do to you ?)-she lost all respect and became very angry shouting at me ,she made me feel scared for mistakes that weren’t mine .FAULTS on their sideWRONG SIZE drinkWRONG PIZZA width wasn’t PANEVERY your PAYING for DIPS you DONT get itPlease don’t go here you’ll be abusedI don’t care if I live close or notYou don’t verbally abuse me and financially ignore what you done is wrong abuse abuse abuseFourth pounds I’ll never get back !!!!!!!!Deliveroo won’t helpThey refuse to call as other restraints do
SUBHASH Inamdar
I have lived in uk for 45 years.The BEST food I have ever had is pizza from pizza Restuarants and Take away.I STRONGLY recommend you guys start getting back yr Restuarants.They will do really goodSo many people need work.My family members have been to Every Restuarant in U K..pls pls Start again.ALL the BEST.Vegetarian options: Very good options
Lucy Viscount
HiVERBAL ABUSECo operationCommunication hanged up the phoneI was told I have no respect for you anymore as you complain nowWowWrong order yesterday nightAbused today lunchtimeManager sat down abusing meLady who’s always their tokd me to go somewhere elseThey want you to BOW DOWN or bequiet SILENT to their mistakes as of their GODS.No !!Theirs a nice lady I used to talk to …She helped allotNow I order yesterday“everytime I had my order apparentlyI’m a problemI’m a problemI’m a problemI order everydayIt’s not your areaGo somewhere else if you don’t like itManager say their talking about meMy dads ShrilankanI didn’t expect that from you guysYou haven’t seen meYour talking in languages I understand“I’ve never been rude to herI’m in tearsI don’t care how many times I orderI don’t care how many times I ask for diet requirementsI don’t deserve to be ;-shouted at-spend over 15 pound on dips that I never get-given a thin rather than a pan-abused tokd to go somewhere else ,go away ,hanged up the phone-manager sat their abusing me in language he thinks I don’t understand-any Shrilankan’s their youve make us look bad-my brother was next to me listening ti your abuse-she kept interrupting me multiple times-refused to even call Deliveroo despite the fact they’ve told me to pass on that message-customers who complain you’re abused bever in my life have I been abused this way(what did I do to you ?)-she lost all respect and became very angry shouting at me ,she made me feel scared for mistakes that weren’t mine .FAULTS on their sideWRONG SIZE drinkWRONG PIZZA width wasn’t PANEVERY your PAYING for DIPS you DONT get itPlease don’t go here you’ll be abusedI don’t care if I live close or notYou don’t verbally abuse me and financially ignore what you done is wrong abuse abuse abuseFourth pounds I’ll never get back !!!!!!!!Deliveroo won’t helpThey refuse to call as other restraints do
Matthew Ainsworth
Myself and 6 other family members arranged for my father's birthday meal at Ashton Under Lyne Pizza hut. All was going well until we were told on arrival that they are now CASHLESS and only accept cards. Having arranged this party for months, I had everyone's order and cash in advance so upon hearing that this PizzaHut had now gone cashless, WE ALL WALKED OUT! With that, we vowed never to return to such a shoddy establishment that doesn't accept cash! The not so funny thing is with this story, a couple of years ago the exact same thing happened at the Stockport pizza hut (although this was for my little sisters 7th birthday and there were 12 kids and 5 adults) and we walked out that time after being told no cash accepted! We made sure all the people of Stockport knew to avoid the cashless pizzahut and lo and behold, Stockport pizza hut shortly closed down after that! Well, I am about to do the same to the people of Ashton Under Lyne and ensure everyone is aware that you are operating on a non cash basis and therefore, will feel the consequence of so. CASHLESS PIZZA HUTS = NO CUSTOMERS SITTING IN = RIP PIZZAHUT
Paige Olivia
Myself and 6 other family members arranged for my father's birthday meal at Ashton Under Lyne Pizza hut. All was going well until we were told on arrival that they are now CASHLESS and only accept cards. Having arranged this party for months, I had everyone's order and cash in advance so upon hearing that this PizzaHut had now gone cashless, WE ALL WALKED OUT! With that, we vowed never to return to such a shoddy establishment that doesn't accept cash! The not so funny thing is with this story, a couple of years ago the exact same thing happened at the Stockport pizza hut (although this was for my little sisters 7th birthday and there were 12 kids and 5 adults) and we walked out that time after being told no cash accepted! We made sure all the people of Stockport knew to avoid the cashless pizzahut and lo and behold, Stockport pizza hut shortly closed down after that! Well, I am about to do the same to the people of Ashton Under Lyne and ensure everyone is aware that you are operating on a non cash basis and therefore, will feel the consequence of so. CASHLESS PIZZA HUTS = NO CUSTOMERS SITTING IN = RIP PIZZAHUT
Michael Jones
Have just been to Solihull Pizza Hut in touchwood, as the kids fancied it, to be told card only(which I was fine with) and then told me after I sat down to order via app offered me free Wi-Fi as signal was bad, then took me 10 mins sorting everything out, and then had to log into my bank to authorise payment… if it wasn’t for the kids I would have walked out and gone pizza express, Wagamamas etc, sorry but when I go out and pay the prices you ask, I don’t want to be part of the team, I would like to be looked after I’m not ordering delivery or take out… sadly I won’t be going again and there was plenty of staff to cope, I am a grain of sand on a big beach to Pizza Hut, but how many more customers stop going because of this, we then become a pebble and it grows, you lost one customer today how many more do you not know about … change your ways before the customer changes it for you with their wallets and goes elsewhere
Andy Bramhall
Great (awful) example of what happens when profit is put before anything else. Card only, ordering via smart codes and app. Couple of staff run ragged to the point where they look completely fraught. No non alcohol beers available, coffee luke warm, no 'sugar' versions of drinks available only 'sugar free' - never sure of this enforced 'healthy choice' in places where obese people sit eating all you can eat buffets.All in all the total opposite of what dining out should be about.
Rebecca Lindfield
Shocking service from pizza hut. Ordered for delivery to get a phonecall from delivery driver to say he couldn't find us but wouldn't listen to us when giving directions. Hung the phone up on us countless times. Spoke to the restaurant I ordered from they told us we had to collect the pizza from the delivery guy ourselves so resulted in us using fuel and finding the delivery guy. Received the pizza and sides cold. I Contacted custom care team who think it's acceptable to have a cold pizza and gives a gesture of goodwill rather than a £26 refund for something that can't be eaten.
Julie Robinson
Had a bad experience when I arrived too late to eat in yesterday and was told that I could order a takeaway Choice I made was Vegan nuggets and salad ? and I was handed a cardboard box to fill with salad that was obviously still there at end of the day. Nuggets arrived half cooked and bland and I rang in the next day and mentioned it to Crawley Leisure Park branch and they could not caew less
Jadine Johnson
Ordered a Pizza yesterday from Harrow Wealdstone it was awful service and an even worse pizza - The most disgusting, undercooked, congealed, mess we have ever had the displeasure of seeing. Sent images and a detailed outlined of what occurred with Pizza Hut order but despite me requesting '£14.98' back they are offering us 'As a gesture of goodwill, I have added ten free slices onto your Pizza Hut Rewards Account' (THAT WE DON'T WANT, BECAUSE WE WONT BE GOING BACK TO PIZZA HUT EVER AGAIN)...REALLY PIZZA HUT, REALLY??! I want a refund and a sincere apology for this craziness.
As I am in a wheel chair I had a friend collect a pizza for my Autistic son from Pitza Hut Coronation Suare Cheltenham, when he opened it there was so much grease on the bottom it made it very soggy and spoilt the taste, when we complained they said (" it's what you've done with it that caused that and we're not replacing it"), they then hung up!
Marie Gorton
Don't use this place cost us 85 pounds for two Medi pizza a Mac and cheese something went totally wrong when I rang the store he put phone down I want my money back or free meal for three people
Liz Beer
Just ordered pizzas what can I say apart from disgusting they late being delivered and cold . called them to be told because I had taken bite they can't do anything. Won't ever use again oh and your customer service Is terrible
Amanda sweetpea
Pizza Hut Delivery55 Lavender Hill, London SW11 5QNAbsolutely shocking bad experience with this pizza hut delivery last night, waited an hour for a pizza to be delivered (staying about 5 min walk from there) I'm on crutches and it was raining so thought a delivery would be better. Pizza was cold when it arrived, and when I opened the box I found the pizza to be burnt black in places and some weird salt stuff not sure if its cheese or salt or what but it's not what I ordered. I rang them to complain twice, first that it took so long and that it was cold, then when I opened box and saw that it was burnt and inedible and I asked someone to come and take it back because I want my money back, the 1st man on the phone was completely useless he just said we're busy blah blah, saying they are not responsible for driver getting pizza here warm!! No apology or interest. The 2nd time I called back once I saw the burnt offering they sent another guy was slightly more interested and a better grasp of the English language, he apologised and said someone would come and collect the pizza, and my refund would be actioned but it would take 5-7 days. So my treat and cheat so I didnt have to cook became a drama that robbed me of my friday evening waiting for pizza hut delivery driver to bring the pizza and then come back for it. No one came so I will have to take it there myself today. I would have been better hobbling to the co-op and getting a frozen pizza and cooking it myself AVOID THIS PLACE*edit Almost 3 weeks later and I'm still waiting for a refund they claim head office still haven't done it.Pizza hut used to be a trusted brand, you knew you would be guaranteed the same quality, specific flavours unique to pizza hut. Unfortunately the brand has become synonymous with poor quality and sub standard offerings. Very disappointing, I doubt you will last much longer.
Dave Fallows (Dave)
I've been ordering pizzas on a regular basis and on certain days there's literally hardly any toppings on the pizzas its pretty much tomato bread with garlic some staff have no issues sorting my specific order but after making many complaints now I've been told to contact head office
HiVERBAL ABUSECo operationCommunication hanged up the phoneI was told I have no respect for you anymore as you complain nowWowWrong order yesterday nightAbused today lunchtimeManager sat down abusing meLady who’s always their tokd me to go somewhere elseThey want you to BOW DOWN or bequiet SILENT to their mistakes as of their GODS.No !!Theirs a nice lady I used to talk to …She helped allotNow I order yesterday“everytime I had my order apparentlyI’m a problemI’m a problemI’m a problemI order everydayIt’s not your areaGo somewhere else if you don’t like itManager say their talking about meMy dads ShrilankanI didn’t expect that from you guysYou haven’t seen meYour talking in languages I understand“I’ve never been rude to herI’m in tearsI don’t care how many times I orderI don’t care how many times I ask for diet requirementsI don’t deserve to be ;-shouted at-spend over 15 pound on dips that I never get-given a thin rather than a pan-abused tokd to go somewhere else ,go away ,hanged up the phone-manager sat their abusing me in language he thinks I don’t understand-any Shrilankan’s their youve make us look bad-my brother was next to me listening ti your abuse-she kept interrupting me multiple times-refused to even call Deliveroo despite the fact they’ve told me to pass on that message-customers who complain you’re abused bever in my life have I been abused this way(what did I do to you ?)-she lost all respect and became very angry shouting at me ,she made me feel scared for mistakes that weren’t mine .FAULTS on their sideWRONG SIZE drinkWRONG PIZZA width wasn’t PANEVERY your PAYING for DIPS you DONT get itPlease don’t go here you’ll be abusedI don’t care if I live close or notYou don’t verbally abuse me and financially ignore what you done is wrong abuse abuse abuseFourth pounds I’ll never get back !!!!!!!!Deliveroo won’t helpThey refuse to call as other restraints do
I have lived in uk for 45 years.The BEST food I have ever had is pizza from pizza Restuarants and Take away.I STRONGLY recommend you guys start getting back yr Restuarants.They will do really goodSo many people need work.My family members have been to Every Restuarant in U K..pls pls Start again.ALL the BEST.Vegetarian options: Very good options
HiVERBAL ABUSECo operationCommunication hanged up the phoneI was told I have no respect for you anymore as you complain nowWowWrong order yesterday nightAbused today lunchtimeManager sat down abusing meLady who’s always their tokd me to go somewhere elseThey want you to BOW DOWN or bequiet SILENT to their mistakes as of their GODS.No !!Theirs a nice lady I used to talk to …She helped allotNow I order yesterday“everytime I had my order apparentlyI’m a problemI’m a problemI’m a problemI order everydayIt’s not your areaGo somewhere else if you don’t like itManager say their talking about meMy dads ShrilankanI didn’t expect that from you guysYou haven’t seen meYour talking in languages I understand“I’ve never been rude to herI’m in tearsI don’t care how many times I orderI don’t care how many times I ask for diet requirementsI don’t deserve to be ;-shouted at-spend over 15 pound on dips that I never get-given a thin rather than a pan-abused tokd to go somewhere else ,go away ,hanged up the phone-manager sat their abusing me in language he thinks I don’t understand-any Shrilankan’s their youve make us look bad-my brother was next to me listening ti your abuse-she kept interrupting me multiple times-refused to even call Deliveroo despite the fact they’ve told me to pass on that message-customers who complain you’re abused bever in my life have I been abused this way(what did I do to you ?)-she lost all respect and became very angry shouting at me ,she made me feel scared for mistakes that weren’t mine .FAULTS on their sideWRONG SIZE drinkWRONG PIZZA width wasn’t PANEVERY your PAYING for DIPS you DONT get itPlease don’t go here you’ll be abusedI don’t care if I live close or notYou don’t verbally abuse me and financially ignore what you done is wrong abuse abuse abuseFourth pounds I’ll never get back !!!!!!!!Deliveroo won’t helpThey refuse to call as other restraints do
Myself and 6 other family members arranged for my father's birthday meal at Ashton Under Lyne Pizza hut. All was going well until we were told on arrival that they are now CASHLESS and only accept cards. Having arranged this party for months, I had everyone's order and cash in advance so upon hearing that this PizzaHut had now gone cashless, WE ALL WALKED OUT! With that, we vowed never to return to such a shoddy establishment that doesn't accept cash! The not so funny thing is with this story, a couple of years ago the exact same thing happened at the Stockport pizza hut (although this was for my little sisters 7th birthday and there were 12 kids and 5 adults) and we walked out that time after being told no cash accepted! We made sure all the people of Stockport knew to avoid the cashless pizzahut and lo and behold, Stockport pizza hut shortly closed down after that! Well, I am about to do the same to the people of Ashton Under Lyne and ensure everyone is aware that you are operating on a non cash basis and therefore, will feel the consequence of so. CASHLESS PIZZA HUTS = NO CUSTOMERS SITTING IN = RIP PIZZAHUT
Myself and 6 other family members arranged for my father's birthday meal at Ashton Under Lyne Pizza hut. All was going well until we were told on arrival that they are now CASHLESS and only accept cards. Having arranged this party for months, I had everyone's order and cash in advance so upon hearing that this PizzaHut had now gone cashless, WE ALL WALKED OUT! With that, we vowed never to return to such a shoddy establishment that doesn't accept cash! The not so funny thing is with this story, a couple of years ago the exact same thing happened at the Stockport pizza hut (although this was for my little sisters 7th birthday and there were 12 kids and 5 adults) and we walked out that time after being told no cash accepted! We made sure all the people of Stockport knew to avoid the cashless pizzahut and lo and behold, Stockport pizza hut shortly closed down after that! Well, I am about to do the same to the people of Ashton Under Lyne and ensure everyone is aware that you are operating on a non cash basis and therefore, will feel the consequence of so. CASHLESS PIZZA HUTS = NO CUSTOMERS SITTING IN = RIP PIZZAHUT
Have just been to Solihull Pizza Hut in touchwood, as the kids fancied it, to be told card only(which I was fine with) and then told me after I sat down to order via app offered me free Wi-Fi as signal was bad, then took me 10 mins sorting everything out, and then had to log into my bank to authorise payment… if it wasn’t for the kids I would have walked out and gone pizza express, Wagamamas etc, sorry but when I go out and pay the prices you ask, I don’t want to be part of the team, I would like to be looked after I’m not ordering delivery or take out… sadly I won’t be going again and there was plenty of staff to cope, I am a grain of sand on a big beach to Pizza Hut, but how many more customers stop going because of this, we then become a pebble and it grows, you lost one customer today how many more do you not know about … change your ways before the customer changes it for you with their wallets and goes elsewhere
Great (awful) example of what happens when profit is put before anything else. Card only, ordering via smart codes and app. Couple of staff run ragged to the point where they look completely fraught. No non alcohol beers available, coffee luke warm, no 'sugar' versions of drinks available only 'sugar free' - never sure of this enforced 'healthy choice' in places where obese people sit eating all you can eat buffets.All in all the total opposite of what dining out should be about.
Shocking service from pizza hut. Ordered for delivery to get a phonecall from delivery driver to say he couldn't find us but wouldn't listen to us when giving directions. Hung the phone up on us countless times. Spoke to the restaurant I ordered from they told us we had to collect the pizza from the delivery guy ourselves so resulted in us using fuel and finding the delivery guy. Received the pizza and sides cold. I Contacted custom care team who think it's acceptable to have a cold pizza and gives a gesture of goodwill rather than a £26 refund for something that can't be eaten.
Had a bad experience when I arrived too late to eat in yesterday and was told that I could order a takeaway Choice I made was Vegan nuggets and salad ? and I was handed a cardboard box to fill with salad that was obviously still there at end of the day. Nuggets arrived half cooked and bland and I rang in the next day and mentioned it to Crawley Leisure Park branch and they could not caew less
Ordered a Pizza yesterday from Harrow Wealdstone it was awful service and an even worse pizza - The most disgusting, undercooked, congealed, mess we have ever had the displeasure of seeing. Sent images and a detailed outlined of what occurred with Pizza Hut order but despite me requesting '£14.98' back they are offering us 'As a gesture of goodwill, I have added ten free slices onto your Pizza Hut Rewards Account' (THAT WE DON'T WANT, BECAUSE WE WONT BE GOING BACK TO PIZZA HUT EVER AGAIN)...REALLY PIZZA HUT, REALLY??! I want a refund and a sincere apology for this craziness.
Restaurantji Recommends
As I am in a wheel chair I had a friend collect a pizza for my Autistic son from Pitza Hut Coronation Suare Cheltenham, when he opened it there was so much grease on the bottom it made it very soggy and spoilt the taste, when we complained they said (" it's what you've done with it that caused that and we're not replacing it"), they then hung up!
Don't use this place cost us 85 pounds for two Medi pizza a Mac and cheese something went totally wrong when I rang the store he put phone down I want my money back or free meal for three people
Just ordered pizzas what can I say apart from disgusting they late being delivered and cold . called them to be told because I had taken bite they can't do anything. Won't ever use again oh and your customer service Is terrible
Pizza Hut Delivery55 Lavender Hill, London SW11 5QNAbsolutely shocking bad experience with this pizza hut delivery last night, waited an hour for a pizza to be delivered (staying about 5 min walk from there) I'm on crutches and it was raining so thought a delivery would be better. Pizza was cold when it arrived, and when I opened the box I found the pizza to be burnt black in places and some weird salt stuff not sure if its cheese or salt or what but it's not what I ordered. I rang them to complain twice, first that it took so long and that it was cold, then when I opened box and saw that it was burnt and inedible and I asked someone to come and take it back because I want my money back, the 1st man on the phone was completely useless he just said we're busy blah blah, saying they are not responsible for driver getting pizza here warm!! No apology or interest. The 2nd time I called back once I saw the burnt offering they sent another guy was slightly more interested and a better grasp of the English language, he apologised and said someone would come and collect the pizza, and my refund would be actioned but it would take 5-7 days. So my treat and cheat so I didnt have to cook became a drama that robbed me of my friday evening waiting for pizza hut delivery driver to bring the pizza and then come back for it. No one came so I will have to take it there myself today. I would have been better hobbling to the co-op and getting a frozen pizza and cooking it myself AVOID THIS PLACE*edit Almost 3 weeks later and I'm still waiting for a refund they claim head office still haven't done it.Pizza hut used to be a trusted brand, you knew you would be guaranteed the same quality, specific flavours unique to pizza hut. Unfortunately the brand has become synonymous with poor quality and sub standard offerings. Very disappointing, I doubt you will last much longer.
I've been ordering pizzas on a regular basis and on certain days there's literally hardly any toppings on the pizzas its pretty much tomato bread with garlic some staff have no issues sorting my specific order but after making many complaints now I've been told to contact head office