I’m on a quest to find the perfect Burger this Easter and I was truly disappointed with my cheese burger today. The bun was COLD and the onions were big chunks not caramelised enough. This isn’t on guys!! One large portion of chips was more than enough for 3 people but again the bun should never be cold :(
KIM JENNER
Always a good
Where's this spot
Isabella and Charlotte! Exceptional service ! Talked me through the whole menu and made my understand it more. Real happy I met these girls they are AMAZING. I met them at the milkshake sectionParking: FreeKid-friendliness: YesWheelchair accessibility: Wheelchair access
George Davis
The food was fantastic as always, a little bit on the pricey side but you get what you’re paying for!! Just wish the drinks were a little more reasonable in price, overall a great
Deji Sanusi
I go there mainly for their milkshakes, can't get
Hannah M
Amazing !
chris andrew
Just stopped in as my son wanted a milkshake. Walked up to a counter that said milkshake with a till. Stood there for a few seconds when a lady rudely told us we have to go to another till. Never been here before to order just a milkshake so was slightly confused. Went to the till to order milkshake and once paid was told to go back to the original counter with the sign saying milkshakes. Stood there where the first rudely lady was still standing completely ignoring myself and son. So when I asked how does this work she looked me up and down and said” she’s busy pointing to her colleague making milkshakes. I than replied I’m only trying to find out how it all works.She then responded with what class as rude gestures and a complete attitude. I work in retail and would never think of talking to customers in this way. She then walked off still wanting to argue to go off to clean.Will carry on using this establishment but shame about staffs attitude.
Rae G
Cold burger, soggy bun, but plenty of chips , milkshake is really
Trevor Le-Butt
Not great considering the
Vacation12585744336
Awful burger place ordered a cheese burger give me no receipt and then waited 15-20 minutes and then when I confronted they told me I hadn’t ordered nothing don’t go here worst burger place I’ve ever been to
This place used to care about their reputation, quality and customer satisfaction.Forget all that now!This place has some of the rudest staff I have ever dealt with now. What happened to 5 Guys at Bluewater? Did they replace all the staff with emotionless automatons?At least be friendly when taking nye on 30quid for 2 bloody burgers and a portion of fries ??...I will NEVER be spending my hard earned money here again. Lost a loyal 5 Guys customer for many years.
Tristan Rowbotham
Usually Five Guys do a decent burger and I'd rate a 4 or 5, 4 as also expensive for non gourmet burger but still one of the best chains for Americana style, however today asked for no ketchup but BBQ sauce instead, got neither, tired hungry and far enough through burger before I noticed it wasn't dolloped all one end that I couldn't be bothered to complain or get a top up etc.Gave feedback at end, didn't want to moan just give a quick heads up and kind of felt as staff under pressure they were a little indifferent/nonplussed, acknowledgment via quick apology or something similar at the time would have sufficed.
Dean
Bacon cheeseburger, Cajun fries and a peanut butter milkshake. The food was excellent and the service was super fast.
Mandy Pinnick
Absolutely spot on. Cheese burger, fries and a banana milkshake. All tasty?
R2449KQcarlh
Although service to start was good, it was the response regarding a hair on chips. I was informed the manager wanted to speak to me. Whilst having my burger the staff member twice stated I should go see the manager to which I stated I was still eating, The manager gave me a refund no apology money back that’s it. ??
I’m on a quest to find the perfect Burger this Easter and I was truly disappointed with my cheese burger today. The bun was COLD and the onions were big chunks not caramelised enough. This isn’t on guys!! One large portion of chips was more than enough for 3 people but again the bun should never be cold :(
Always a good
Isabella and Charlotte! Exceptional service ! Talked me through the whole menu and made my understand it more. Real happy I met these girls they are AMAZING. I met them at the milkshake sectionParking: FreeKid-friendliness: YesWheelchair accessibility: Wheelchair access
The food was fantastic as always, a little bit on the pricey side but you get what you’re paying for!! Just wish the drinks were a little more reasonable in price, overall a great
I go there mainly for their milkshakes, can't get
Amazing !
Just stopped in as my son wanted a milkshake. Walked up to a counter that said milkshake with a till. Stood there for a few seconds when a lady rudely told us we have to go to another till. Never been here before to order just a milkshake so was slightly confused. Went to the till to order milkshake and once paid was told to go back to the original counter with the sign saying milkshakes. Stood there where the first rudely lady was still standing completely ignoring myself and son. So when I asked how does this work she looked me up and down and said” she’s busy pointing to her colleague making milkshakes. I than replied I’m only trying to find out how it all works.She then responded with what class as rude gestures and a complete attitude. I work in retail and would never think of talking to customers in this way. She then walked off still wanting to argue to go off to clean.Will carry on using this establishment but shame about staffs attitude.
Cold burger, soggy bun, but plenty of chips , milkshake is really
Not great considering the
Awful burger place ordered a cheese burger give me no receipt and then waited 15-20 minutes and then when I confronted they told me I hadn’t ordered nothing don’t go here worst burger place I’ve ever been to
Restaurantji Recommends
This place used to care about their reputation, quality and customer satisfaction.Forget all that now!This place has some of the rudest staff I have ever dealt with now. What happened to 5 Guys at Bluewater? Did they replace all the staff with emotionless automatons?At least be friendly when taking nye on 30quid for 2 bloody burgers and a portion of fries ??...I will NEVER be spending my hard earned money here again. Lost a loyal 5 Guys customer for many years.
Usually Five Guys do a decent burger and I'd rate a 4 or 5, 4 as also expensive for non gourmet burger but still one of the best chains for Americana style, however today asked for no ketchup but BBQ sauce instead, got neither, tired hungry and far enough through burger before I noticed it wasn't dolloped all one end that I couldn't be bothered to complain or get a top up etc.Gave feedback at end, didn't want to moan just give a quick heads up and kind of felt as staff under pressure they were a little indifferent/nonplussed, acknowledgment via quick apology or something similar at the time would have sufficed.
Bacon cheeseburger, Cajun fries and a peanut butter milkshake. The food was excellent and the service was super fast.
Absolutely spot on. Cheese burger, fries and a banana milkshake. All tasty?
Although service to start was good, it was the response regarding a hair on chips. I was informed the manager wanted to speak to me. Whilst having my burger the staff member twice stated I should go see the manager to which I stated I was still eating, The manager gave me a refund no apology money back that’s it. ??