TOTAL CHAOS I WOULD NOT RECCOMMED THIS PLACE AT ALL. THE TOILETS WERE NOT CLEAN. YOU COULD SEE COB WEBS IN ALL FOUR CORNERS OF THE PLACE. THE COFFEE I HAD MADE BY AN OLDER MEMEBER OF STAFF WAS COLD BY THE TIME IT WAS SERVED
Mohammed6rossss
Visited last Saturday, spent over £25 days n a round of coffee. All coffee were watery, milk also tasted off. Couldn’t get back through on the phone on the day, rang again to discuss my lack of satisfaction. The manager refused to any requests and showed no customer empathy. This store is an insult to the Costa brand and I will not be returning again.
195nigelw
I dont know where some of these bad reviewers were drinking perhaps it's the British rail cafe but certainly not the Rainham Costa, 100% always get good service 100% always get a good to great coffee, as for the guy who said I went home and made a coffee, why didn't you in the first place, place far better now with the new manager Nichola I believe, good shop keep it up.
Charlotte Watson
Staff were much more helpful and responsive yesterday, massive improvement to their customers service.
Bill Lang
Friendly and helpful staff, excellent tuna melt Panini.
Lee Evenden
Always good service and good coffee
Justas Janusevicius
Very long waiting times and I am the first in the que lol. Understaffed I would say.
Helen Day
Visited on a Sunday morning, very quiet, friendly staff, toast and tea were excellent
Barbara Dellow
Not impressed after a recent visit. Tables left dirty so limited places to sit safely. distance between tables toilet and staff entrance too close. Unfortunately did not feel safe in current climate.
Mae Pulfer
Lovely to spend time with my Latte. Friendly staff not crowded.
Good customer service, right next to the little shopping centre which is handy, and good sized car to the rear of the building.
596nealb
No customer service at all, only half the table being used due to Covid but got told we are very busy! No guys you aren’t. Aks for our money back and They didn’t have a clue how to do this! Please guys get a grip,I am so glad you lot don’t work for me. Went home and had coffee and cake at home.
NicolaB320
Sorry but every time I think I’ll give this branch a chance I’m let down never get the coffee I order, they Cannot I repeat Cannot make flat whites always a white coffee always glared at if I ask for a proper one. Went in yesterday I understand the situation at the moment but tables not cleared no cleaning going on and a lousy coffee. I shan’t chance it again I’ll go elsewhere I love a good coffee and I love Costa but this branch is a let down.
Lingaard
Terrible service, the idiot was too busy listening to her ear piece whilst serving me and completely messed up my order
CBrussell123
Notice in window. The shop is opening 10 til 12 Christmas day to give free breakfast to the needy / homeless. Seems it is even the management that is staffing.this.not the foot soldiers. Makes me remember there are a lot of good people in this world of ours still. Go Costa, you have my loyalty the whole year
TOTAL CHAOS I WOULD NOT RECCOMMED THIS PLACE AT ALL. THE TOILETS WERE NOT CLEAN. YOU COULD SEE COB WEBS IN ALL FOUR CORNERS OF THE PLACE. THE COFFEE I HAD MADE BY AN OLDER MEMEBER OF STAFF WAS COLD BY THE TIME IT WAS SERVED
Visited last Saturday, spent over £25 days n a round of coffee. All coffee were watery, milk also tasted off. Couldn’t get back through on the phone on the day, rang again to discuss my lack of satisfaction. The manager refused to any requests and showed no customer empathy. This store is an insult to the Costa brand and I will not be returning again.
I dont know where some of these bad reviewers were drinking perhaps it's the British rail cafe but certainly not the Rainham Costa, 100% always get good service 100% always get a good to great coffee, as for the guy who said I went home and made a coffee, why didn't you in the first place, place far better now with the new manager Nichola I believe, good shop keep it up.
Staff were much more helpful and responsive yesterday, massive improvement to their customers service.
Friendly and helpful staff, excellent tuna melt Panini.
Always good service and good coffee
Very long waiting times and I am the first in the que lol. Understaffed I would say.
Visited on a Sunday morning, very quiet, friendly staff, toast and tea were excellent
Not impressed after a recent visit. Tables left dirty so limited places to sit safely. distance between tables toilet and staff entrance too close. Unfortunately did not feel safe in current climate.
Lovely to spend time with my Latte. Friendly staff not crowded.
Restaurantji Recommends
Good customer service, right next to the little shopping centre which is handy, and good sized car to the rear of the building.
No customer service at all, only half the table being used due to Covid but got told we are very busy! No guys you aren’t. Aks for our money back and They didn’t have a clue how to do this! Please guys get a grip,I am so glad you lot don’t work for me. Went home and had coffee and cake at home.
Sorry but every time I think I’ll give this branch a chance I’m let down never get the coffee I order, they Cannot I repeat Cannot make flat whites always a white coffee always glared at if I ask for a proper one. Went in yesterday I understand the situation at the moment but tables not cleared no cleaning going on and a lousy coffee. I shan’t chance it again I’ll go elsewhere I love a good coffee and I love Costa but this branch is a let down.
Terrible service, the idiot was too busy listening to her ear piece whilst serving me and completely messed up my order
Notice in window. The shop is opening 10 til 12 Christmas day to give free breakfast to the needy / homeless. Seems it is even the management that is staffing.this.not the foot soldiers. Makes me remember there are a lot of good people in this world of ours still. Go Costa, you have my loyalty the whole year