We went to Papa's fish shop in Whitby yesterday 1/4. (Bank holiday Monday). It was about 6.40 evening time. I ordered my food I was the only person in at this time. They were two young men. One was frying called Ollie I didn't catch the other young man's name. Ollie spilt something thing on the floor and starting swearing (the f word). I said theirs a customer in here(me) Ollie said with a smile ? on his face what did you say so I said never mind both lads starting to laugh at each other while Ollie was still swearing (the f word) and trying to mop the floor. While customers were coming in the lad who was serving the customers shouting what wanted frying to Ollie. Ollie was pulling face's cos he had to stop what he was doing but at the same time laughing at each other in front of more customers. So I wasn't happy to here all that swearing and laughing and pulling faces. It was batter?last year (23) the fish and chips.
Fiona Todd
Was here a few years ago and it was beautiful, now it's run down, dirty, poorly ran and the food was inedible! I had a prawn salad and the prawns had been microwaved from frozen, resulting in the weirdest texture with no taste! Chips were awful, some cooked some not, tasteless and the cod was not fresh not up to standard, there were a number of items missingfrom the salads. We have eaten in whitby for years and this was by far the worst experience we have had. Photo shows what I left after eating a fork full!
Michael Bamber
Not very nice the service was terrible the food was
Jim Chatterton
Having had one of the best fish and chips ever from here about 18 months ago ?..today's offering was shocking!...the grubby and untidy appearance of both the counter AND the two males cooking and serving should have warned what was to be served up?!
Gary Stevenson
Ate in the restaurant, the food was tasty and the service swift. The staff were very attentive.
Paula Nicholson
We ate in the restaurant, food was terrible (chips looked like they were cooked last week and reheated), service was extremely slow and it wasn’t even busy. The restaurant itself was cold, which made the rubbish food go cold almost straight away. No atmosphere at all as the place was quiet with no music on. Also you had to pay upfront upon ordering, otherwise we’d have complained and asked for a reduction on our bill. Definitely one to avoid.
Debbie Norton
First time for takeaway, never again… took 20mins the staff were probing the food as they was dishing it up. The place was disgusting sticky floor the counter desk was dirty fingers prints and salt everywhere, the whole place needed a good clean. A member of staff lent over my daughter with a large container full of boiling water to pass over the counter!! They dropped all the chip boxes all over the floor… when I eventually got our meal it was just luke warm, tasteless and after finding 3 long grey hairs in my food. We threw it all in the bin…. May have been a good chip shop but definitely not NOW
Laura Potter
Drove to Whitby to experience ‘the best fish and chips in the country’…. Wasn’t I bitterly disappointed. We got in the queue and whilst waiting I clocked that some staff didn’t seem to care that it’s busy as they were too busy making jokes between themselves and another one just stands and stares into space whilst he could be helping the other lad dish up the food. After waiting 25 minutes (for a standard fish and chips) we finally got our food and a tub of mushy peas were tossed on the counter - which was absolutely filthy. We rushed outside to try them and … gross. The chips were greasy, like recooked and sat in oil greasy and the fish was disgustingly greasy and tasteless.Now, I appreciate when you go to chippy, you get greasy food. But this was just gross.
Judith Massey
Extremely disappointed with our fish and chips and some of the service we received. Having walked from Robin Hood's Bay, we were really looking forward to some Whitby Fish and Chips and chose this place because of because of their claim to have won the BBC Best Fish and Chips. What they fail to say in any place that's obvious is when they won it. It was in 2018 - 6 years ago and they're still living in the reflected glory. Frankly, our meal was only average at best. We wished we'd done our research and checked out the reviews before we went for our walk!Apart from the fish and chips being pretty tasteless, we wanted garden peas with the meal but they were off the menu. I asked for a lemon wedge (also on the menu) but they didn't have any. We consider these to be basics with fish and chips.Giving the order was painful with the lady not understanding what we were asking for. Apart from the items that they didn't have, my husband order a side of bread and butter but that never reached the order and so didn't come. The ketchup was definitely second rate, and the tartar sauce was gloopy and didn't taste very nice.In addition, the restaurant wasn't clean and the floor and table bases were filthy and clearly hadn't been cleaned in a while. The decor is very 1960's and really needs updating. This place is definitely living on its laurels.The final straw for me was that we were given a QR code when we left and were asked to scan it and leave our review. The QR code was printed on paper and laminated in plastic - why the need for the lamination? The code wouldn't scan and we are now left with a piece of plastic that will either end up in landfill, or the ocean - the latter being the last place that we need any more plastic if we want to eat decent fish and chips. They're effectively destroying the thing that they're making their money from.For all these reasons, we're unable to recommend this place.
Rich Padley
Superb fish. Small cod & medium haddock - cooked to perfection with crispy batter.
Booked a table for 7pm Friday 22nd March. Confirmation email received Thurs 21st. Turned up and it was shut. Not sure for the reason why as didn’t receive any communication to tell us.
susan jackson
Ordered food and the waiter came over to tell us there would b half hour wait because we had ordered pies. After 25 minutes he returned to inform us that one of the lies wouldn't be coming out because the oven had blown up. These where his words. Had a refund on the meal. He brought me a plate of chips so I wouldn't go hungry which I thought was nice. Unfortunately there was a long hair in the middle of the plate of chips. I chose not to eat any more chips. He asked if everything was ok. I told him the service wasn't good and about finding a hair. He said he would check that the kitchen staff where wearing a hair net. The whole experience was bad..... didn't bring sides we had to ask. We gave Papas a second chance because previously the food came out cold and the waitress was rude about our drinks order. The manager apologised and said they would email us a voucher which we never received. I phoned a few times and each time was told they would email a voucher.
Sean W
Great place great food served by Lewis great service! Ordered fish platter and scampi and chips and halloumi big portions!
Barley55
Lovely meal with great service from Lewis. Nice atmosphere and views out the Whitby harbour. Would come again and great for kids and families
StaffsMark
Popped into Papa’s whilst in Whitby for a few days. First visit but our food was lovely and our host, Lewis, was a great friendly and helpful guy. I had cod and chips and the batter was so light and crisp - not at all greasy or heavy - was delicious. As were the chips and peas. Being the heathen I am, I also indulged in the curry sauce and it was lovely, fruity and tasty. All in all a great visit, with views over the bridge to the old town and the abbey. We will return.
We went to Papa's fish shop in Whitby yesterday 1/4. (Bank holiday Monday). It was about 6.40 evening time. I ordered my food I was the only person in at this time. They were two young men. One was frying called Ollie I didn't catch the other young man's name. Ollie spilt something thing on the floor and starting swearing (the f word). I said theirs a customer in here(me) Ollie said with a smile ? on his face what did you say so I said never mind both lads starting to laugh at each other while Ollie was still swearing (the f word) and trying to mop the floor. While customers were coming in the lad who was serving the customers shouting what wanted frying to Ollie. Ollie was pulling face's cos he had to stop what he was doing but at the same time laughing at each other in front of more customers. So I wasn't happy to here all that swearing and laughing and pulling faces. It was batter?last year (23) the fish and chips.
Was here a few years ago and it was beautiful, now it's run down, dirty, poorly ran and the food was inedible! I had a prawn salad and the prawns had been microwaved from frozen, resulting in the weirdest texture with no taste! Chips were awful, some cooked some not, tasteless and the cod was not fresh not up to standard, there were a number of items missingfrom the salads. We have eaten in whitby for years and this was by far the worst experience we have had. Photo shows what I left after eating a fork full!
Not very nice the service was terrible the food was
Having had one of the best fish and chips ever from here about 18 months ago ?..today's offering was shocking!...the grubby and untidy appearance of both the counter AND the two males cooking and serving should have warned what was to be served up?!
Ate in the restaurant, the food was tasty and the service swift. The staff were very attentive.
We ate in the restaurant, food was terrible (chips looked like they were cooked last week and reheated), service was extremely slow and it wasn’t even busy. The restaurant itself was cold, which made the rubbish food go cold almost straight away. No atmosphere at all as the place was quiet with no music on. Also you had to pay upfront upon ordering, otherwise we’d have complained and asked for a reduction on our bill. Definitely one to avoid.
First time for takeaway, never again… took 20mins the staff were probing the food as they was dishing it up. The place was disgusting sticky floor the counter desk was dirty fingers prints and salt everywhere, the whole place needed a good clean. A member of staff lent over my daughter with a large container full of boiling water to pass over the counter!! They dropped all the chip boxes all over the floor… when I eventually got our meal it was just luke warm, tasteless and after finding 3 long grey hairs in my food. We threw it all in the bin…. May have been a good chip shop but definitely not NOW
Drove to Whitby to experience ‘the best fish and chips in the country’…. Wasn’t I bitterly disappointed. We got in the queue and whilst waiting I clocked that some staff didn’t seem to care that it’s busy as they were too busy making jokes between themselves and another one just stands and stares into space whilst he could be helping the other lad dish up the food. After waiting 25 minutes (for a standard fish and chips) we finally got our food and a tub of mushy peas were tossed on the counter - which was absolutely filthy. We rushed outside to try them and … gross. The chips were greasy, like recooked and sat in oil greasy and the fish was disgustingly greasy and tasteless.Now, I appreciate when you go to chippy, you get greasy food. But this was just gross.
Extremely disappointed with our fish and chips and some of the service we received. Having walked from Robin Hood's Bay, we were really looking forward to some Whitby Fish and Chips and chose this place because of because of their claim to have won the BBC Best Fish and Chips. What they fail to say in any place that's obvious is when they won it. It was in 2018 - 6 years ago and they're still living in the reflected glory. Frankly, our meal was only average at best. We wished we'd done our research and checked out the reviews before we went for our walk!Apart from the fish and chips being pretty tasteless, we wanted garden peas with the meal but they were off the menu. I asked for a lemon wedge (also on the menu) but they didn't have any. We consider these to be basics with fish and chips.Giving the order was painful with the lady not understanding what we were asking for. Apart from the items that they didn't have, my husband order a side of bread and butter but that never reached the order and so didn't come. The ketchup was definitely second rate, and the tartar sauce was gloopy and didn't taste very nice.In addition, the restaurant wasn't clean and the floor and table bases were filthy and clearly hadn't been cleaned in a while. The decor is very 1960's and really needs updating. This place is definitely living on its laurels.The final straw for me was that we were given a QR code when we left and were asked to scan it and leave our review. The QR code was printed on paper and laminated in plastic - why the need for the lamination? The code wouldn't scan and we are now left with a piece of plastic that will either end up in landfill, or the ocean - the latter being the last place that we need any more plastic if we want to eat decent fish and chips. They're effectively destroying the thing that they're making their money from.For all these reasons, we're unable to recommend this place.
Superb fish. Small cod & medium haddock - cooked to perfection with crispy batter.
Restaurantji Recommends
Booked a table for 7pm Friday 22nd March. Confirmation email received Thurs 21st. Turned up and it was shut. Not sure for the reason why as didn’t receive any communication to tell us.
Ordered food and the waiter came over to tell us there would b half hour wait because we had ordered pies. After 25 minutes he returned to inform us that one of the lies wouldn't be coming out because the oven had blown up. These where his words. Had a refund on the meal. He brought me a plate of chips so I wouldn't go hungry which I thought was nice. Unfortunately there was a long hair in the middle of the plate of chips. I chose not to eat any more chips. He asked if everything was ok. I told him the service wasn't good and about finding a hair. He said he would check that the kitchen staff where wearing a hair net. The whole experience was bad..... didn't bring sides we had to ask. We gave Papas a second chance because previously the food came out cold and the waitress was rude about our drinks order. The manager apologised and said they would email us a voucher which we never received. I phoned a few times and each time was told they would email a voucher.
Great place great food served by Lewis great service! Ordered fish platter and scampi and chips and halloumi big portions!
Lovely meal with great service from Lewis. Nice atmosphere and views out the Whitby harbour. Would come again and great for kids and families
Popped into Papa’s whilst in Whitby for a few days. First visit but our food was lovely and our host, Lewis, was a great friendly and helpful guy. I had cod and chips and the batter was so light and crisp - not at all greasy or heavy - was delicious. As were the chips and peas. Being the heathen I am, I also indulged in the curry sauce and it was lovely, fruity and tasty. All in all a great visit, with views over the bridge to the old town and the abbey. We will return.