SO RUDE WE WILL NEVER GO AGAIN ABSOLUTELY NO MANNERS WHAT'S WRONG WITH PEOPLE IF ITS THEIR BUSINESS TRAINING IN PEOPLE SKILLS IS REQUIRED
chippybuttons
Rude staff. Two ladies sat chatting at one of the tables as I walked in. I said hello and both chose to ignore my greeting. No one was in the shop or tearoom. The eldest of the ladies got up and started busying herself tidying stock. I stood at the counter to purchase tray bakes on offer. They both again chose to ignore me! What a shame as Ford is beautiful
Sue T
Called in after a visit to Northumberland. Was my husbands birthday and we fancied a cake and cuppa. The cafe is dog friendly so we went inside. Not quite sure who or what had upset the hosts but whilst they weren’t rude to us specifically, we witnessed the lady in particular being short and curt with guests, particularly one lady who politely asked if they had forgotten about their order (which they clearly had!) No apology forthcoming, just a short response to say they would bring it straight out. The hot chocolate was nice, the cappuccino a bit tasteless. With customer service as it was, we probably wouldn’t return which is a shame as Ford itself is a lovely, quaint village worth visiting.
Peter R
Ford is such a wonderful village that we make sure we revisit every time we are in Northumberland. This time we had time for a drink and were highly delighted with the quality of product at The Village Shop. Will certainly return again
Woody JAT
What a lovely find, great staff, good selection of goods in the shop area, great meal, cheese & ham panini, pulled pork wrap and the icing on the cake for us great selection of “Brew” tea ? Plus dog friendly ?We’ll be back ?
Thomas-Jackson
We visited for a 3 day break and booked the B & B at short notice and so glad that we did. Although the accomodation was small it couldn't be faulted. Jennifer & Graham were the perfect hosts, the room very clean, fantastic breakfast. The B & B was situated in the small estate of Ford which is very picturesque and peaceful and was perfect for our stay. Ideally located for visiting the sights of the Northumberland/Scottish border towns both on the coast and inland. Very highly recommended for a nice relaxing holiday break. Thank you Jennifer & Graham, I'm sure we will return.
David Currie
We called in to Ford & Etal on our way to Coldstream and Duns during a week based nearby in Wooler. As it was early March the estates were quiet and the weather was changeable. We were happy to find that the post office and village shop also had a dog friendly tea room and so popped in for a cuppa.Ordering tea in a cafe can often be a bit of a lottery as so many places now put much more emphasis on providing a never ending array of coffees with ridiculous names. To my intrigue and delight I was presented with a glass pot of tea made with fresh leaves. It was quite simply the nicest 2 cups of tea ever.The shop stocks Brew Tea Co merchandise and I was tempted to make a purchase there and then, however the shop owner advised that the company has an excellent website and that a monthly subscription provides the tea via the post!On returning home I ordered a two person teapot, which arrived yesterday and is now my favourite 'new toy'
davidandshona
We called in to Ford & Etal on our way to Coldstream and Duns during a week based nearby in Wooler. As it was early March the estates were quiet and the weather was changeable. We were happy to find that the post office and village shop also had a dog friendly tea room and so popped in for a cuppa. Ordering tea in a cafe can often be a bit of a lottery as so many places now put much more emphasis on providing a never ending array of coffees with ridiculous names. To my intrigue and delight I was presented with a glass pot of tea made with fresh leaves. It was quite simply the nicest 2 cups of tea ever. The shop stocks Brew Tea Co merchandise and I was tempted to make a purchase there and then, however the shop owner advised that the company has an excellent website and that a monthly subscription provides the tea via the post! On returning home I ordered a two person teapot, which arrived yesterday and is now my favourite 'new toy'
Ian Foster
Poor and disjointed service.And yes I did know that it was a Christmas market but it doesn't excuse for the rude service we received.
yaboijack
Stayed here a few months ago, the rooms were very cozy and the location of the place was good. There was lots to see around the place and we enjoyed walking around the village. The breakfast we got every morning was very tasty. The people working there were really nice and interested in conversation. Everything was a bit of a drive away but it didn't really matter to us. Overall it was a very nice stay. :)
I would like to give 3.5 stars but Google review doesn’t allow ? Absolutely home made food offering, by which I mean wholesome, big portions and with attention to detail (fantastic home made coleslaw). Nothing fancy but who needs that when you are just hungry and wet! Tasty and good value compared to some cafe I’ve eaten in. Friendly owner and our dog was allowed in as we were only diners on this wet Thursday afternoon in October. Good well stocked gift shop, also offering essential some essential grocery supplies.
kirstiejane73
This is our 2nd visit and we were really looking forward to it after our visit last year. But this time was completely different. We were very understanding when we arrived as the owner was by himself so we weren’t bothered about the delay, then a lady started working as our lunch was being served she was rude didn’t speak and was very good at giving dirty looks. Our bill was reasonable as there were 7 of us but to be honest this place doesn’t deserve people eating with them with this level of customer service !!!!
helencW8497MN
We visited this cafe on Wednesday 11th May just before 1230. To be fair the food was excellent. My husband had a pulled pork panini with crisps and coleslaw and I had a bacon and egg bap. However a wait of over 40 minutes when they weren't anywhere near full was extremely annoying. The 2 young ladies waiting on were very pleasant but there was an older, tall, grey haired lady clearing tables. She told one group waiting to sit to move out so she could clear a table. They were nowhere near her and it took her just a few seconds, she didn't even wipe the table. There was no please or sorry to be a nuisance. If she had spoken to us like that we would have walked out. They went and sat outside. After a few more minutes she cleared another table and could be heard sighing. I don't know if she owns the cafe, is manager or an employee but I have never seen such a rude attitude towards paying customers. We would certainly not go again as the service was so slow and quite honestly the decor was nothing to shout about. Not a patch on other places in Northumberland where we have eaten.
alsaldevon
We were recommended by our B&B host to visit Ford Village as a worthwhile tourist attraction. The weather was less than pleasant but we finally arrived to find very little activity. However, outside the Shop & Post Office was a sign advertising coffee, a good place to start. Inside they made us welcome, even though they were getting back up to speed after a power cut. Very friendly owner and staff who suggested points of interest in the village and further afield. The Old Ford School House is an absolute "must visit" and also a close second is "the Wee Room" in the Tea Room.We also gave the Flat White Coffee, 10 out of !0.
kasperc
Fantastic panini and weird bacon in tea cake but oddly delicious. Owners were really friendly , garden tables decorated very prettily , only five minutes from our caravan and a lovely treat following a 2 hour walk between Ford and Etal . Absolutely stunning village suspect often overlooked , can’t wait to go again.
SO RUDE WE WILL NEVER GO AGAIN ABSOLUTELY NO MANNERS WHAT'S WRONG WITH PEOPLE IF ITS THEIR BUSINESS TRAINING IN PEOPLE SKILLS IS REQUIRED
Rude staff. Two ladies sat chatting at one of the tables as I walked in. I said hello and both chose to ignore my greeting. No one was in the shop or tearoom. The eldest of the ladies got up and started busying herself tidying stock. I stood at the counter to purchase tray bakes on offer. They both again chose to ignore me! What a shame as Ford is beautiful
Called in after a visit to Northumberland. Was my husbands birthday and we fancied a cake and cuppa. The cafe is dog friendly so we went inside. Not quite sure who or what had upset the hosts but whilst they weren’t rude to us specifically, we witnessed the lady in particular being short and curt with guests, particularly one lady who politely asked if they had forgotten about their order (which they clearly had!) No apology forthcoming, just a short response to say they would bring it straight out. The hot chocolate was nice, the cappuccino a bit tasteless. With customer service as it was, we probably wouldn’t return which is a shame as Ford itself is a lovely, quaint village worth visiting.
Ford is such a wonderful village that we make sure we revisit every time we are in Northumberland. This time we had time for a drink and were highly delighted with the quality of product at The Village Shop. Will certainly return again
What a lovely find, great staff, good selection of goods in the shop area, great meal, cheese & ham panini, pulled pork wrap and the icing on the cake for us great selection of “Brew” tea ? Plus dog friendly ?We’ll be back ?
We visited for a 3 day break and booked the B & B at short notice and so glad that we did. Although the accomodation was small it couldn't be faulted. Jennifer & Graham were the perfect hosts, the room very clean, fantastic breakfast. The B & B was situated in the small estate of Ford which is very picturesque and peaceful and was perfect for our stay. Ideally located for visiting the sights of the Northumberland/Scottish border towns both on the coast and inland. Very highly recommended for a nice relaxing holiday break. Thank you Jennifer & Graham, I'm sure we will return.
We called in to Ford & Etal on our way to Coldstream and Duns during a week based nearby in Wooler. As it was early March the estates were quiet and the weather was changeable. We were happy to find that the post office and village shop also had a dog friendly tea room and so popped in for a cuppa.Ordering tea in a cafe can often be a bit of a lottery as so many places now put much more emphasis on providing a never ending array of coffees with ridiculous names. To my intrigue and delight I was presented with a glass pot of tea made with fresh leaves. It was quite simply the nicest 2 cups of tea ever.The shop stocks Brew Tea Co merchandise and I was tempted to make a purchase there and then, however the shop owner advised that the company has an excellent website and that a monthly subscription provides the tea via the post!On returning home I ordered a two person teapot, which arrived yesterday and is now my favourite 'new toy'
We called in to Ford & Etal on our way to Coldstream and Duns during a week based nearby in Wooler. As it was early March the estates were quiet and the weather was changeable. We were happy to find that the post office and village shop also had a dog friendly tea room and so popped in for a cuppa. Ordering tea in a cafe can often be a bit of a lottery as so many places now put much more emphasis on providing a never ending array of coffees with ridiculous names. To my intrigue and delight I was presented with a glass pot of tea made with fresh leaves. It was quite simply the nicest 2 cups of tea ever. The shop stocks Brew Tea Co merchandise and I was tempted to make a purchase there and then, however the shop owner advised that the company has an excellent website and that a monthly subscription provides the tea via the post! On returning home I ordered a two person teapot, which arrived yesterday and is now my favourite 'new toy'
Poor and disjointed service.And yes I did know that it was a Christmas market but it doesn't excuse for the rude service we received.
Stayed here a few months ago, the rooms were very cozy and the location of the place was good. There was lots to see around the place and we enjoyed walking around the village. The breakfast we got every morning was very tasty. The people working there were really nice and interested in conversation. Everything was a bit of a drive away but it didn't really matter to us. Overall it was a very nice stay. :)
Restaurantji Recommends
I would like to give 3.5 stars but Google review doesn’t allow ? Absolutely home made food offering, by which I mean wholesome, big portions and with attention to detail (fantastic home made coleslaw). Nothing fancy but who needs that when you are just hungry and wet! Tasty and good value compared to some cafe I’ve eaten in. Friendly owner and our dog was allowed in as we were only diners on this wet Thursday afternoon in October. Good well stocked gift shop, also offering essential some essential grocery supplies.
This is our 2nd visit and we were really looking forward to it after our visit last year. But this time was completely different. We were very understanding when we arrived as the owner was by himself so we weren’t bothered about the delay, then a lady started working as our lunch was being served she was rude didn’t speak and was very good at giving dirty looks. Our bill was reasonable as there were 7 of us but to be honest this place doesn’t deserve people eating with them with this level of customer service !!!!
We visited this cafe on Wednesday 11th May just before 1230. To be fair the food was excellent. My husband had a pulled pork panini with crisps and coleslaw and I had a bacon and egg bap. However a wait of over 40 minutes when they weren't anywhere near full was extremely annoying. The 2 young ladies waiting on were very pleasant but there was an older, tall, grey haired lady clearing tables. She told one group waiting to sit to move out so she could clear a table. They were nowhere near her and it took her just a few seconds, she didn't even wipe the table. There was no please or sorry to be a nuisance. If she had spoken to us like that we would have walked out. They went and sat outside. After a few more minutes she cleared another table and could be heard sighing. I don't know if she owns the cafe, is manager or an employee but I have never seen such a rude attitude towards paying customers. We would certainly not go again as the service was so slow and quite honestly the decor was nothing to shout about. Not a patch on other places in Northumberland where we have eaten.
We were recommended by our B&B host to visit Ford Village as a worthwhile tourist attraction. The weather was less than pleasant but we finally arrived to find very little activity. However, outside the Shop & Post Office was a sign advertising coffee, a good place to start. Inside they made us welcome, even though they were getting back up to speed after a power cut. Very friendly owner and staff who suggested points of interest in the village and further afield. The Old Ford School House is an absolute "must visit" and also a close second is "the Wee Room" in the Tea Room.We also gave the Flat White Coffee, 10 out of !0.
Fantastic panini and weird bacon in tea cake but oddly delicious. Owners were really friendly , garden tables decorated very prettily , only five minutes from our caravan and a lovely treat following a 2 hour walk between Ford and Etal . Absolutely stunning village suspect often overlooked , can’t wait to go again.