Thought we'd drop in for a coffee after a walk. Not particularly busy but the two lads there seemed to be struggling judging by the cluttered tables and the long wait.I gave one of the lads my order, he mentioned they only had paper cups which is a poor environmental decision, but whatever. Then, the other one bizarrely put my receipt in the bin after checking it. He then went on to prepare drinks for the chap after me who had only just come in, so he had clearly got confused. I pointed it out, so he then made my order after he had finished the one he was doing. Ah well, mistakes happen, but irritating.Sat down to drink our 'coffees' and noticed they were really watery. Got up and pointed this out to them and was informed they had run out of milk and only had skimmed and there was nothing they could do about it.Actually what they should have done is tell us they only had skimmed milk and we would have gone elsewhere!So, we sat and had our watery drinks, surrounded by other peoples rubbish, having paid nearly £8 for the privilege.Costa Wells, you are a coffee shop, so if you don't have the staff and stock to serve coffee to the public properly, dont bother to open and certainly don't charge full price for a paper cup of water.
Mike Chedzoy
Great staff and they cope well being understaffed. Worth a visit if you are in the area.
Tim O'Connell
Nice place to have a bit to eat and a
Carol Dunn
Lovely branch of this well known chain. This was the first time using this branch as we were on holiday. They weren't busy at the time so we were served quickly. The food was great and the staff friendly. The toilets were also clean.Parking: There is no nearby parking so you will have to use a public one.
Maria Luísa “MaLu”
Coconut flat white for me and a mellow mango tea for my husband ?Delicious drinks in a lovely friendly place. Thank you ☺️
Maria Luísa Nunes
Coconut flat white for me and a mellow mango tea for my husband ?Delicious drinks in a lovely friendly place. Thank you ☺️
Adele Ryan
Came to costa in wells in somerset on Wednesday 28th June 2023
At approx 9.15 am
1 lad on his own coping with the early morning rush…
Lovely lad was still smiling he was lovely and kind speaking to the customers making them welcome…
Then still managing to clear and clean the tables…
Asking how their coffees were…
Big up to him
I’ve been to lots of costas where there are 5+ staff on with dirty tables miserable and can’t be assed…
Well done to this guy…
5+* to him
paulioa
The worst experience experience I have ever had at a Costa! Asked for large caramel latte with 2 extra pumps of caramel.. (5 normal +2 as requested) As she was making the latte I noticed she had only put 4 in when I specifically requested 7 in total.. I asked could she put the rest in. I wad very rudely replied with " I have already put the amount in you asked for if you want more it'll cost extra) I replied I watched you and you only put 4 in. She got very irrate and refused to speak to me anymore and walked off aftetn
Freddie Saunders
Refused two women entry one of whom had an assistance dog with her. We even tried asking why. Just told no and sorry.Obviously not disabled ir blind person friendly. Very sad
SGP73
Best coffee we have ever had from a Costa and what an amazing art form. The man that served us even brought the coffee to our table.
Tables where not being cleared quickly enough. Staff lack training and customer service skills. Toastie we had was very soggy. They moaned when we wanted it done like how it should be.
The Ex
Very busy and rather disappointing!…not disappointing because it was busy but it was the general mess on the tables and floor within the coffee shop. The staff were helpful and polite and obviously overstretched. They were using take away cups and packaging for all products. Possibly due to staff shortages?. Many tables if not all tables were dirty and had rubbish on them. Staff (or lack of) made no effort to clear tables. Perhaps they could have provided a few bin bags for customers to use?!..the toilets were extremely dirty with urine on the floor no toilet paper or soap in the dispenser. The toilet bin was almost full and smelt dreadful. Obviously we are coming out of unprecedented times and many people are suffering with illness due to recent pandemic so this may have lead to staff shortages. Coffee tasted as expected and we had a slice of cake which again tasted as mass produced products do! Disability access throughout including shared facilities. 1 only toilet Male / Female / Disabled / gender neutral. No parking so use public car park in City
Guy Richardson
Coffee ok but miserable staff
Neil Wolstenholme
Superb friendly service from staff who always have time for their customers and although short staffed always have a smile on their faces and nothing is too much trouble!
Thought we'd drop in for a coffee after a walk. Not particularly busy but the two lads there seemed to be struggling judging by the cluttered tables and the long wait.I gave one of the lads my order, he mentioned they only had paper cups which is a poor environmental decision, but whatever. Then, the other one bizarrely put my receipt in the bin after checking it. He then went on to prepare drinks for the chap after me who had only just come in, so he had clearly got confused. I pointed it out, so he then made my order after he had finished the one he was doing. Ah well, mistakes happen, but irritating.Sat down to drink our 'coffees' and noticed they were really watery. Got up and pointed this out to them and was informed they had run out of milk and only had skimmed and there was nothing they could do about it.Actually what they should have done is tell us they only had skimmed milk and we would have gone elsewhere!So, we sat and had our watery drinks, surrounded by other peoples rubbish, having paid nearly £8 for the privilege.Costa Wells, you are a coffee shop, so if you don't have the staff and stock to serve coffee to the public properly, dont bother to open and certainly don't charge full price for a paper cup of water.
Great staff and they cope well being understaffed. Worth a visit if you are in the area.
Nice place to have a bit to eat and a
Lovely branch of this well known chain. This was the first time using this branch as we were on holiday. They weren't busy at the time so we were served quickly. The food was great and the staff friendly. The toilets were also clean.Parking: There is no nearby parking so you will have to use a public one.
Coconut flat white for me and a mellow mango tea for my husband ?Delicious drinks in a lovely friendly place. Thank you ☺️
Coconut flat white for me and a mellow mango tea for my husband ?Delicious drinks in a lovely friendly place. Thank you ☺️
Came to costa in wells in somerset on Wednesday 28th June 2023 At approx 9.15 am 1 lad on his own coping with the early morning rush… Lovely lad was still smiling he was lovely and kind speaking to the customers making them welcome… Then still managing to clear and clean the tables… Asking how their coffees were… Big up to him I’ve been to lots of costas where there are 5+ staff on with dirty tables miserable and can’t be assed… Well done to this guy… 5+* to him
The worst experience experience I have ever had at a Costa! Asked for large caramel latte with 2 extra pumps of caramel.. (5 normal +2 as requested) As she was making the latte I noticed she had only put 4 in when I specifically requested 7 in total.. I asked could she put the rest in. I wad very rudely replied with " I have already put the amount in you asked for if you want more it'll cost extra) I replied I watched you and you only put 4 in. She got very irrate and refused to speak to me anymore and walked off aftetn
Refused two women entry one of whom had an assistance dog with her. We even tried asking why. Just told no and sorry.Obviously not disabled ir blind person friendly. Very sad
Best coffee we have ever had from a Costa and what an amazing art form. The man that served us even brought the coffee to our table.
Restaurantji Recommends
Tables where not being cleared quickly enough. Staff lack training and customer service skills. Toastie we had was very soggy. They moaned when we wanted it done like how it should be.
Very busy and rather disappointing!…not disappointing because it was busy but it was the general mess on the tables and floor within the coffee shop. The staff were helpful and polite and obviously overstretched. They were using take away cups and packaging for all products. Possibly due to staff shortages?. Many tables if not all tables were dirty and had rubbish on them. Staff (or lack of) made no effort to clear tables. Perhaps they could have provided a few bin bags for customers to use?!..the toilets were extremely dirty with urine on the floor no toilet paper or soap in the dispenser. The toilet bin was almost full and smelt dreadful. Obviously we are coming out of unprecedented times and many people are suffering with illness due to recent pandemic so this may have lead to staff shortages. Coffee tasted as expected and we had a slice of cake which again tasted as mass produced products do! Disability access throughout including shared facilities. 1 only toilet Male / Female / Disabled / gender neutral. No parking so use public car park in City
Coffee ok but miserable staff
Superb friendly service from staff who always have time for their customers and although short staffed always have a smile on their faces and nothing is too much trouble!
Friendly host, good coffee, enjoyed the food.