Stopped in for a couple of cocktails (fabulous) after dinner and the very "Hugo" started chatting to us. Found out we were going to Mexico and gave us some tips on where to visit and what to do during our stay. Even wrote them down for us. Thank you Hugo!!!
ERIS SCHOBURGH
Bought a ham sandwich. It was cold and tasteless. Would have been better off eating crackers and tea. Overpriced food and not particularly tasty.
Kenzie M
Absolute shambles. £180 for the night. Paid for food at 22:00, waited an hour in restaurant, they said go to your room and have to wait for room service. Another 30 mins later no knock. We ordered 2 panini’s. It’s now 23:30, have to be up at 4:00am for a flight. No refund or food. Would never come again.
Kim Walbridge
Staff seemed nice but service a bit erratic. Food was inconsistent (good Caesar salad but avoid the club sandwich with your life). Cutlery non-existent until 3rd request.
Peter S
Kazimir was so lovely and really made us feel welcome. We were especially grateful for his kindness because we had just been bumped from an oversold BA flight. Positive energy is contagious and those who spread it should be celebrated.
Jorge de Juan - Gutierrez Roman
Extremely slow. They don't even serve the tables. You have to go ask. Expensive and slow. I ordered a pizza without mushrooms and it took more than 40 minutes to come and they brought it with mushrooms. There were more people complaining about the poor service and slow. Disaster.
Pit White
Extremely slow service and overpriced
Mark Godfrey
Not interested in service. Dont bother I'd you have somewhere else to be
colinr667
Quick trip to UK. Nice enough food for a massive intl. hotel chain based in an airport terminal, but there was an exceptional waiter called RAJ who absolutely rocked it. Worked his arse off and really needs some recognition. Well done!
Laura P
We were made welcome in Amy's bar (upstairs by Hilton reception) from the moment we arrived until when we left. Huge thanks to Hugo and Zain who ensured we were happy and always had drinks and food when needed. Special thanks to Hugo though who took a genuine interest in where we were going and also gave us recommendations and tips when we asked - and very helpful they were. We saw them talking to and helping everyone in the bar, they were going above and beyond, creating a welcoming and happy environment. We look forward to returning.
We were made welcome in Amy's bar (upstairs by Hilton reception) from the moment we arrived until when we left. Huge thanks to Hugo and Zain who ensured we were happy and always had drinks and food when needed. Special thanks to Hugo though who took a genuine interest in where we were going and also gave us recommendations and tips when we asked - and very helpful they were. We saw them talking to and helping everyone in the bar, they were going above and beyond, creating a welcoming and happy environment. We look forward to returning.
David Sheen
We had the most amazing experience here ahead of holiday. The service was impeccable and we were very well looked after. We only had pizzas but they were very good and reasonably priced. Would definitely recommend.
Alice Lam
We waited for 45 minutes to get our order. No one every came to take our order, couldn't even get their attention cause they wouldnt even come near the table. Never ordered anything, we just left. They need more staff.
Dorian BENTEJAC
I only had drinks here.Pleasant staff, fast service, prices a bit high.
Colin S
Very proactive staff looked after us well, and the food was excellent. With no Executive rooms or Lounge available due to refurbishment, the Hotel offered a very generous voucher for drinks and a limited range of food items free of charge. I had to pay for my chicken Caesar salad but it was well worth the money as I rate the Hilton Caesar salad, and my wife had a very enjoyable panini. The Bar is now much better run than it was in the past, and it was a very pleasurable experience. Highly recommended.
Stopped in for a couple of cocktails (fabulous) after dinner and the very "Hugo" started chatting to us. Found out we were going to Mexico and gave us some tips on where to visit and what to do during our stay. Even wrote them down for us. Thank you Hugo!!!
Bought a ham sandwich. It was cold and tasteless. Would have been better off eating crackers and tea. Overpriced food and not particularly tasty.
Absolute shambles. £180 for the night. Paid for food at 22:00, waited an hour in restaurant, they said go to your room and have to wait for room service. Another 30 mins later no knock. We ordered 2 panini’s. It’s now 23:30, have to be up at 4:00am for a flight. No refund or food. Would never come again.
Staff seemed nice but service a bit erratic. Food was inconsistent (good Caesar salad but avoid the club sandwich with your life). Cutlery non-existent until 3rd request.
Kazimir was so lovely and really made us feel welcome. We were especially grateful for his kindness because we had just been bumped from an oversold BA flight. Positive energy is contagious and those who spread it should be celebrated.
Extremely slow. They don't even serve the tables. You have to go ask. Expensive and slow. I ordered a pizza without mushrooms and it took more than 40 minutes to come and they brought it with mushrooms. There were more people complaining about the poor service and slow. Disaster.
Extremely slow service and overpriced
Not interested in service. Dont bother I'd you have somewhere else to be
Quick trip to UK. Nice enough food for a massive intl. hotel chain based in an airport terminal, but there was an exceptional waiter called RAJ who absolutely rocked it. Worked his arse off and really needs some recognition. Well done!
We were made welcome in Amy's bar (upstairs by Hilton reception) from the moment we arrived until when we left. Huge thanks to Hugo and Zain who ensured we were happy and always had drinks and food when needed. Special thanks to Hugo though who took a genuine interest in where we were going and also gave us recommendations and tips when we asked - and very helpful they were. We saw them talking to and helping everyone in the bar, they were going above and beyond, creating a welcoming and happy environment. We look forward to returning.
Restaurantji Recommends
We were made welcome in Amy's bar (upstairs by Hilton reception) from the moment we arrived until when we left. Huge thanks to Hugo and Zain who ensured we were happy and always had drinks and food when needed. Special thanks to Hugo though who took a genuine interest in where we were going and also gave us recommendations and tips when we asked - and very helpful they were. We saw them talking to and helping everyone in the bar, they were going above and beyond, creating a welcoming and happy environment. We look forward to returning.
We had the most amazing experience here ahead of holiday. The service was impeccable and we were very well looked after. We only had pizzas but they were very good and reasonably priced. Would definitely recommend.
We waited for 45 minutes to get our order. No one every came to take our order, couldn't even get their attention cause they wouldnt even come near the table. Never ordered anything, we just left. They need more staff.
I only had drinks here.Pleasant staff, fast service, prices a bit high.
Very proactive staff looked after us well, and the food was excellent. With no Executive rooms or Lounge available due to refurbishment, the Hotel offered a very generous voucher for drinks and a limited range of food items free of charge. I had to pay for my chicken Caesar salad but it was well worth the money as I rate the Hilton Caesar salad, and my wife had a very enjoyable panini. The Bar is now much better run than it was in the past, and it was a very pleasurable experience. Highly recommended.