Delightful cafe set on the canalside. Lovely coffee and tea with friendly staff. Warm and cosy with some interesting artefacts. Well recommended.
Lorna D
I’ve been here twice since new owners. And both times been disappointed with the food. £9 for a plain tuna ciabatta spread with MARGARINE not butter, just wrong in my opinion. I think it could also come with a garnish just to make up paying £9. I had the sausage and mash. We’ll just the sausage as the mash was also lathered in margarine so that was all you could taste. The chunky chips anemic and not cooked enough so still hard and not enjoyable. The service and onion rings were very good tho :) I will always return to this place as I am local however only for drinks, shame as this was a nice place to go with family
prskcs
The wait for hot food was too long so we declined the wait and instead chose Coffee/Tea and cake. The cake was fine but the Coffee/Tea had an odd taste. We believe ot was a processed milk that is used in their Coffee machine; it did not look or smell like 'Fresh Milk' and we thought it was a 'Longlife' milk. We will NOT be returning to a cafe we had been to on several previous occasions as a result of this.
D N
We visited the lock inn a couple of Saturdays ago with our grandson, we were greeted at the door by a friendly Team, we ordered our food & drinks promptly & our drinks came almost straight away, we didn’t wait long for our food either! The food was great & we ate it all. The staff are a credit to the place, they were so polite & helpful! It’s like they’d actually been taught about service! Something lacking in most places, they deserve recognition but sadly we didn’t get names, in particular a young man that was so kind to our Grandson! He brought him a dinosaur to play with as he had printed dinosaurs on his clothing, he’s a big credit to you!
David W
A quick stop off and look around this quaint little town. Decided to stay for a spot of lunch, what an amazing place. Being a vegetarian I don’t normally get much choice but here they really cater for everyone. Staff were polite and friendly and portions were large my wife and I both struggled to eat it all, but we did manage it. Excellent Value.
Chris Boyce
This is a lovely cafe next to the canal. A really beautiful place to eat, drink and chill. Highly Recommended ⭐⭐⭐⭐⭐
233434kimmy
I want to be positive, but I'm sorry I can't.. Place was grubby, cutlery in pint glasses that were dirty Worst coffee I have EVER had Long wait for food (4 other customers on site) Food came with missing items (they did rectify when I told them) Food luke warm Tasted cheap and I genuinely struggled to eat it I felt sad Very young staff who seemed very underconfident, and appeared to be lacking leadership One young man who cleared my plate was lovely though, wish I had got his name as he deserves a mention as he was really trying in his job and if I ran a local business I'd have offered him a job. He clearly cared. I've known this business since the day it opened. I just wish they could improve some basics. Please buy a proper coffee machine. I can't stress enough how awful the coffee was, like dirty dish water, anything would have been better. I paid 3.25 for it and I wanted to complain but it wasn't the teenagers fault, and could see no authorative worker to explain this. Deep clean needed. Replace the chipped crockery. Get a strong team leader.
Sightseer23093464678
We stopped for coffees on our walk along the Kennet & Avon canal. The setting is perfect with open and covered areas with canalside seating and plenty of room inside too. The food menu looked very tempting and we would definitely recommend a visit.
eglintongirl
Nice location & friendly, but cold inside, poor GF options, payment required before eating. Disappointing
SeasidePondering
We have visited The Lock Inn many times over the last 20 years, this was the worst. Non of the staff appeared to be over the age of 18 which I wouldn't have a problem with if they were confident in what they were doing. The furniture was tacky and worn. I am sure the sticky back plastic on the tables in the barge was the original from when we first used to take our- (now adult ) children.It certainly didn't smell, or look like anything had been changed. The menus were dirty and worn with limited options. We were able to choose a table and after waiting to be served we were eventually told its was at least a 40 minuet wait for breakfast! The Inn was only about a third full...why the wait!!!!? We left! Not likely to go again. Even if it was just an 'off day', they couldn't recoup it enough to make me want to experience that again!
Seated very quickly Menu too complicated for the servers Hard egg soft egg etc We ordered our meals all wanting soft eggs Coffee was a big let done no more fresh coffee all from a machine including milk and sugar and served in cracked mugs on the rim where you would drink from After 45 mins waiting the breakfast was a big let down hard fried eggs not soft as requested Mentioned it to the server and received the explanation of we got no staff in the kitchen but you had 5 standing around taking orders Mine arrived again with hard eggs I asked her to return it as I don’t eat hard eggs They did make two more eggs for me but did not offer the rest of the party Water arrived in paper cups Big shame eating here lots of time but I’m afraid I will not be returning
maggie w
My husband and I stopped here for an all day breakfast . sat by the canal a lovely setting. The food was really good but the whole experience was excellent due to the staff - all young but they have got customer service to perfection - well done - attentive, polite and friendly without being overbearing .
kiapuppypia
Breakfast was excellent best we have had in a long while,lovely tasty bacon,nice sausages hot crispy hash Brown's and fried bread to die for! ? also hot delicious coffee! The waiting staff on our visit were very good especially a young guy called Louie, his customer service skills were magnificent- watch out management someone will snap him up for their company if you don't look after him!I Overall we would definitely return,cannot understand the bad reviews? perhaps a local rival business with a large family???
Lesley Ellett
Have always loved this place, the all day breakfast amazing. A bit disappointed on my recent visit as the Boathouse vege breakfast has been replaced with build your own choosing 5 or 6 items. It was very nice but not the same. The Boathouse breakfast however meat option, had not been changed. Seems a shame.
Rayyeno
Lovely looking canal front.take a photo but don’t enter you will be disappointed all the other reviews are spot on
Delightful cafe set on the canalside. Lovely coffee and tea with friendly staff. Warm and cosy with some interesting artefacts. Well recommended.
I’ve been here twice since new owners. And both times been disappointed with the food. £9 for a plain tuna ciabatta spread with MARGARINE not butter, just wrong in my opinion. I think it could also come with a garnish just to make up paying £9. I had the sausage and mash. We’ll just the sausage as the mash was also lathered in margarine so that was all you could taste. The chunky chips anemic and not cooked enough so still hard and not enjoyable. The service and onion rings were very good tho :) I will always return to this place as I am local however only for drinks, shame as this was a nice place to go with family
The wait for hot food was too long so we declined the wait and instead chose Coffee/Tea and cake. The cake was fine but the Coffee/Tea had an odd taste. We believe ot was a processed milk that is used in their Coffee machine; it did not look or smell like 'Fresh Milk' and we thought it was a 'Longlife' milk. We will NOT be returning to a cafe we had been to on several previous occasions as a result of this.
We visited the lock inn a couple of Saturdays ago with our grandson, we were greeted at the door by a friendly Team, we ordered our food & drinks promptly & our drinks came almost straight away, we didn’t wait long for our food either! The food was great & we ate it all. The staff are a credit to the place, they were so polite & helpful! It’s like they’d actually been taught about service! Something lacking in most places, they deserve recognition but sadly we didn’t get names, in particular a young man that was so kind to our Grandson! He brought him a dinosaur to play with as he had printed dinosaurs on his clothing, he’s a big credit to you!
A quick stop off and look around this quaint little town. Decided to stay for a spot of lunch, what an amazing place. Being a vegetarian I don’t normally get much choice but here they really cater for everyone. Staff were polite and friendly and portions were large my wife and I both struggled to eat it all, but we did manage it. Excellent Value.
This is a lovely cafe next to the canal. A really beautiful place to eat, drink and chill. Highly Recommended ⭐⭐⭐⭐⭐
I want to be positive, but I'm sorry I can't.. Place was grubby, cutlery in pint glasses that were dirty Worst coffee I have EVER had Long wait for food (4 other customers on site) Food came with missing items (they did rectify when I told them) Food luke warm Tasted cheap and I genuinely struggled to eat it I felt sad Very young staff who seemed very underconfident, and appeared to be lacking leadership One young man who cleared my plate was lovely though, wish I had got his name as he deserves a mention as he was really trying in his job and if I ran a local business I'd have offered him a job. He clearly cared. I've known this business since the day it opened. I just wish they could improve some basics. Please buy a proper coffee machine. I can't stress enough how awful the coffee was, like dirty dish water, anything would have been better. I paid 3.25 for it and I wanted to complain but it wasn't the teenagers fault, and could see no authorative worker to explain this. Deep clean needed. Replace the chipped crockery. Get a strong team leader.
We stopped for coffees on our walk along the Kennet & Avon canal. The setting is perfect with open and covered areas with canalside seating and plenty of room inside too. The food menu looked very tempting and we would definitely recommend a visit.
Nice location & friendly, but cold inside, poor GF options, payment required before eating. Disappointing
We have visited The Lock Inn many times over the last 20 years, this was the worst. Non of the staff appeared to be over the age of 18 which I wouldn't have a problem with if they were confident in what they were doing. The furniture was tacky and worn. I am sure the sticky back plastic on the tables in the barge was the original from when we first used to take our- (now adult ) children.It certainly didn't smell, or look like anything had been changed. The menus were dirty and worn with limited options. We were able to choose a table and after waiting to be served we were eventually told its was at least a 40 minuet wait for breakfast! The Inn was only about a third full...why the wait!!!!? We left! Not likely to go again. Even if it was just an 'off day', they couldn't recoup it enough to make me want to experience that again!
Restaurantji Recommends
Seated very quickly Menu too complicated for the servers Hard egg soft egg etc We ordered our meals all wanting soft eggs Coffee was a big let done no more fresh coffee all from a machine including milk and sugar and served in cracked mugs on the rim where you would drink from After 45 mins waiting the breakfast was a big let down hard fried eggs not soft as requested Mentioned it to the server and received the explanation of we got no staff in the kitchen but you had 5 standing around taking orders Mine arrived again with hard eggs I asked her to return it as I don’t eat hard eggs They did make two more eggs for me but did not offer the rest of the party Water arrived in paper cups Big shame eating here lots of time but I’m afraid I will not be returning
My husband and I stopped here for an all day breakfast . sat by the canal a lovely setting. The food was really good but the whole experience was excellent due to the staff - all young but they have got customer service to perfection - well done - attentive, polite and friendly without being overbearing .
Breakfast was excellent best we have had in a long while,lovely tasty bacon,nice sausages hot crispy hash Brown's and fried bread to die for! ? also hot delicious coffee! The waiting staff on our visit were very good especially a young guy called Louie, his customer service skills were magnificent- watch out management someone will snap him up for their company if you don't look after him!I Overall we would definitely return,cannot understand the bad reviews? perhaps a local rival business with a large family???
Have always loved this place, the all day breakfast amazing. A bit disappointed on my recent visit as the Boathouse vege breakfast has been replaced with build your own choosing 5 or 6 items. It was very nice but not the same. The Boathouse breakfast however meat option, had not been changed. Seems a shame.
Lovely looking canal front.take a photo but don’t enter you will be disappointed all the other reviews are spot on