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Smiths at Gretna Green Hotel

$$ • Bar

B7076, Smiths at, Hotel, Gretna Green, Gretna
01461 337007

Recent Reviews

Stayed here after a wedding, room was nice, spacious and comfortable.Paul the bartender in the room where the reception was, was fantastic, great guy full of cheer. The 3 course meal was served well, prompt, hot & tasty..... Only downside to our stay we couldn't check in until 3pm and there was no where for us to get changed before that for the wedding which was at 2pm. Not even a toilet, told us to go the retail park over the road and use their facilities. When we did eventually...read full review
Our rooms were booked 5 months prior, but we were placed on separate floors.We were advised the bar would close at 11p.m. but when my son went at 10:45, he was told that the till had been removed already. As a landlord himself, he insisted it be returned so he could buy his drink. Room service (reception will ask for £25/room on check-in) is apparently available until 2a.m. but we had already been advised against it.The saving grace was the king-size bed and breakfast selection...read full review
Customer Service - Whilst we did not have a bad stay, we did notice some downhill changes since our last visit. There seems to be a bit of confusion on terms and conditions on changing or cancelling room reservations that not everyone is up to scratch with. Also not everyone who works behind the bar are properly trained. After checking in and unpacking we headed for the bar, I asked for and got served a large Gordons gin but found out the next day that the only Gordons gin they...read full review

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